Operations Manager

Atlys' mission is to enable every person on earth to travel freely.

At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.

Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post.

As the Operations Manager/Team Leader, you will lead regional operations, overseeing a team responsible for managing the visa application process. You will ensure the efficiency of operations, compliance with visa regulations, and top-tier customer service. This role demands strategic oversight, people management, and process optimization, all while driving regional growth.

The Job:

• Lead and manage a team of visa processing officers, ensuring efficient daily operations.
• Develop and implement strategies for continuous improvement of visa processing.
• Ensure compliance with all local and international visa regulations.
• Analyze and monitor key performance metrics, reporting regional progress to leadership.
• Provide training, mentorship, and professional development for team members.
• Address customer inquiries and concerns promptly, ensuring high satisfaction levels.
• Safeguard the confidentiality and security of client data, following industry best practices.

Qualifications:

• Bachelor’s degree in Business, Management, or a related field.
• 3+ years of experience in operations, team management, or a related role, with at least 2 years in a leadership capacity.
• Proven leadership and team management skills, with the ability to drive results and improve processes.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Excel and Word; basic SQL knowledge is advantageous.
• Detail-oriented, organized, and able to work effectively under pressure and deadlines.
• Strong problem-solving and decision-making abilities.