Operations Lead

About Us

Livspace is Asia’s largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore.

Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres.

Backed by marquee investors, the company’s goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery—all with the ultimate goal of turning homeowners’ dreams into reality.

For more information, please visit: https://www.livspace.com/in/about-us

Job Description

The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams.

Responsibilities

• Single point of contact for the customer during the execution phase of their home interiors.
• Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer.
• Receive materials from Warehouse and to validate the same as per Order / BOQ.
• Day today coordination and foster teamwork between all the project stakeholders.
• Share the daily progress report for the installation works with the customer.
• Engage, interact and build professional relationships with the Design professionals, Production, Warehousing, and Installation teams.
• Directing the Installation team simultaneously to safely execute the work according to the design plan.
• Work closely with the internal Production team, Logistics team and Vendor supply team to ensure a high standard of execution and customer experience.
• Understanding customer concerns and providing resolutions on the same after coordinating with internal stakeholders.
  
  

Job Requirement

• Graduate / Equivalent Qualification | 15 years of Academic education.
• Strong verbal and written communication skills
• Must have site job experience and willing for the same
• Basic knowledge of Google Suite or MS Office.
• Basic understanding of Project Management principles like scheduling and sequencing of installation activities.
• Detail-oriented and no-compromise attitude towards quality.
• Excellent interpersonal and multitasking skills to engage effectively with clients, vendors and internal teams.
• High ownership and Customer-centric approach
• Core interior industry experience in Kitchen, Wardrobe, Storage, Modular and Fit Out works preferred.