Operations Lead

JOB DESCRIPTION

The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams.

Responsibilities :

• Single point of contact for the customer during the execution phase of their home interiors.

• Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer.

• Receive materials from Warehouse and to validate the same as per Order / BOQ.

• Day today coordination and foster teamwork between all the project stakeholders.

• Share the daily progress report for the installation works with the customer.

• Engage, interact and build professional relationships with the Design professionals, Production, Warehousing, and Installation teams.

• Directing the Installation team simultaneously to safely execute the work according to the design plan.

• Work closely with the internal Production team, Logistics team and Vendor supply team to ensure a high standard of execution and customer experience.

• Understanding customer concerns and providing resolutions on the same after coordinating with internal stakeholders.

EXPERTISE AND QUALIFICATIONS

• Graduate / Equivalent Qualification | 15 years of Academic education.

• Strong verbal and written communication skills

• Must have site job experience and willing for the same

• Basic knowledge of Google Suite or MS Office.

• Basic understanding of Project Management principles like scheduling and sequencing of installation activities.

• Detail-oriented and no-compromise attitude towards quality.

• Excellent interpersonal and multitasking skills to engage effectively with clients, vendors and internal teams.

• High ownership and Customer-centric approach

• Core interior industry experience in Kitchen, Wardrobe, Storage, Modular and Fit Out works preferred.