Operations Executive - Amritsar

Blue Dart


Date: 2 weeks ago
City: Amritsar, Punjab
Contract type: Full time
Responsibilities


  • Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service center inbound operations
  • Monitor the daily in scan and out scan of shipments and related paperwork
  • Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly
  • Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
  • Check and hand over delivery sheets to the delivery staff
  • Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
  • Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution
  • aily basis recheck exceptions of the previous day and ensure follow up of the same
  • Ensure safe handling of all shipments at the service center and report any damaged cases to the origin
  • Handle security exceptions in the service center along with the security team
  • Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients
  • Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
  • Ensure daily updation, allocation and collection OTM machines for deliveries.
  • Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier
  • Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally
  • Ensure adequate manning in terms for full-time employees, PDAs etc
  • Generate and maintain MIS related to the service center


Operational


  • Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre outbound operations
  • Monitor the daily in scan and out scan of shipments and related paperwork
  • Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
  • Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times
  • Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, teleinteraction & overall monitoring of staff wise productivity
  • Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service /Sales as feedback
  • Ensure timely and correct data capture for all pickups
  • Ensure timely deposit of the cash sales amount collected to accounts
  • Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments
  • Monitor and review operations processes on sorting and bagging of shipments
  • Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff
  • Audit of AWBs (Air Way Bills) to detect AWB filling errors and data entry errors for improvement
  • Monitor Net Service Levels and take corrective actions, if any
  • Support sales in bills distribution & collections
  • Ensure safe handling of all shipments at the service center; Handle security exceptions in the service center along with the security team
  • Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programs designed centrally
  • Ensure adequate manning in terms for full-time employees, PDAs etc
  • Generate and maintain MIS related to the service center


People


  • Provide direction, guidance and support to employees to help them discharge their duties effectively

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