Operations Executive

Blue Dart


Date: 9 hours ago
City: Ahmedabad, Gujarat
Contract type: Full time
  • Drive proactive tracking of Etail shipments for all customers drive timely deliveries to such customers
  • Ensure regular follow up for all the undelivered cases in the track and close them as per set rules and procedures
  • Ensure clearance of held back cases within the stipulated timelines
  • Ensure appropriate handling of all escalation cases forwarded from the contact center
  • Ensure handling of all customer claim requests as per company policy and procedures
  • Conduct regular monitoring of TAT, RTO, Delivery Strike Rate, Shield Cases etc.
  • Track Net Service Levels (NSLs) to identify areas where customer satisfaction levels are not being met and initiate remedial actions, if required
  • Plan for resource requirements for future growth and ensure availability of the same through discussions with the Management
  • Facilitate the branch tracker for any tracking related issues.
  • Coordinate and consult with HO Tracker for escalation or any special cases
  • Provide guidance and support to employees to help them discharge their duties effectively
  • Ensure Training and development of subordinates to develop the team’s capabilities and high performance culture

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Associate Director, ATR

Kraft Heinz, Ahmedabad, Gujarat
9 hours ago
Job DescriptionAccount to Report – Band 10 – ATR Group Lead (Onsite, based in Ahmedabad)Position SummaryWe are seeking a highly skilled and experienced Account to Report (ATR) Group Lead to join our dynamic finance team. The ideal candidate will lead our ATR function, ensuring accuracy, compliance, and efficiency in all reporting and accounting processes. This role is crucial for driving...

Flutter Training

I Vision Infotech, Ahmedabad, Gujarat
₹50,000 - ₹100,000 per year
3 days ago
Company: I Vision TrainingLocation: Ahmedabad, Gujarat (Offline & Online)Program Type: Paid Training with Internship & Placement AssistanceDuration: 3 Months (Internship Certificate Included)About I Vision TrainingI Vision Training (unit of I Vision Infotech) offers job-oriented training and internships meant to prepare students/freshers for real-world work in IT. programs include Python, AI/ML, Business Development Executive (BDE), HR, Python, PHP, Laravel, Flutter, Web...

Solvative - Frontend Lead - HTML/CSS/Javascript

Solvative, Ahmedabad, Gujarat
1 week ago
Position : Front End Lead.Headquarters : Dallas.Location : Remote.Company : Solvative.Experience Required : 6+ years.Job Type : Full-time.About UsSolvative is a dynamic and innovative company specializing in delivering top-notch digital solutions.We are looking for a talented web designer with a strong focus on HTML, CSS, and Core JavaScript to join our team remotely.The ideal candidate will be based in Ahmedabad...