Operations Excellence Manager

What You’ll Need

• 8–10 years of relevant experience in process excellence, preferably within BPO, shared services, or back-office operations
• Strong knowledge of back-office workflows; exposure to voice support processes a plus
• Hands-on experience as an individual contributor in driving Six Sigma or Lean projects (Green Belt or Black Belt preferred)
• Proven experience in identifying operational gaps and delivering measurable improvements
• Excellent communication and presentation skills with the ability to influence stakeholders at various levels and foster a culture of continuous improvement and quality
• Strong analytical skills with expertise in tools like Excel, Power BI, or similar platforms
• Exposure to tools like Visio, Minitab, or other process mapping and analysis software Familiarity with quality frameworks such as ISO, COPC, etc
• Experience in creating training content and delivering process-related training sessions
  
  
  

About The Role

We are seeking a dynamic and hands-on Operations Excellence Manager to lead initiatives that enhance operational efficiency, improve quality and scale our Market Operations Teams. This role is ideal for an individual who is hands-on, has a proven track record in process excellence, Six Sigma practices and stakeholder engagement.

What You’ll Do

• Drive end-to-end process improvement and quality enhancement initiatives using Lean, Six Sigma, and other methodologies
• Identify process inefficiencies across back-office, voice teams and implement enhancements
• Design, implement performance improvement projects with measurable outcomes
• Collaborate closely with cross-functional stakeholders including operations, Product, BPO, quality, technology teams and Leadership teams
• Conduct periodic process audits, root cause analyses, and risk assessment
• Develop, update, and maintain SOPs, process documentation, and knowledge bases
• Facilitate training sessions to build process maturity and awareness within teams
• Lead the adoption of industry best practices and tools across operations
• Build frameworks and governance for continuous improvement
• Scale up team through data-driven decision-making and operational insight
  
  
  

About Opendoor

Founded in 2014, Opendoor’s mission is to power life’s progress one move at a time. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple and certain.

• To learn how we are reinventing the Real Estate industry check out our website.
• Hear about our culture directly from team members by visiting The Muse.
• Discover what we are building for our customers by reading our blog.
  
  
  

Opendoor Values Openness

We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. We collect, use, and disclose applicant personal information as described in our personnel privacy policies. To learn more, you can find the policy details for California residents here and for Canada residents here.

We’re committed to Diversity, Equity, Inclusion, and Belonging

Opendoor is dedicated to creating an inclusive and collaborative culture. We value the diverse strengths, perspectives, and backgrounds of all our employees, and believe in empowering our teams to do their best work through teamwork and building a sense of belonging and trust. Our four employee-led Opendoor Employee Resource Groups amplify diverse voices and promote collaboration and inclusion. Our focus is on attracting and retaining exceptional talent, and we believe in empowering our employees to continuously innovate and strive for 1% improvement every day. You can find more information on our Career Page.

We are committed to assisting members of the military community in utilizing their skills at Opendoor. U.S. candidates are able to review your military job classification at MyNextMove.org and apply for positions that align with your expertise.

At Opendoor, we are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact us at [email protected].