Operational Key Account Manager

You will be part of our Air Logistics team, adding your operational + service expertise + skills to the delivery of customer + operational excellence

Your Role

Your primary objective will be to drive customer operational excellence by ensuring all agreed processes are followed by Customer Care teams + customer expectations are well understood before commencing operations,

Your Responsibilities

• You will do this by working with a variety of internal stakeholders while focusing on the following key objectives: To participate in customer implementation+ on-boarding processes ensuring a full understanding of customer expectations + agreed processes; aligning service flexibility with process compliance to achieve win-win.
• To act as the bridge between the CCL team + customer to fulfill customer requirements while representing our interests.
• To participate in setting up standard operating procedures (SOP), key reporting structures + customer deliverables to ensure service delivery monitoring + identification of improvement areas.
• To initiate report automation where possible, ensuring accuracy, consistency + timeliness.
• To organize + lead customer reviews, strategically seeking management participation where needed.
  
  

Your Skills And Experiences

Graduation is mandatory

6-8 years of relevant experience

Strong operational skills + knowledge of the processes and guidelines.

Stakeholder and Customer relationship management