Operation Manager, Last Mile

Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking Operation Manager for our Delivery Stations. In this role you will be responsible to expand and manage UTR and OTR operations for the station, people and performance management and driving the operational plan.

Key job responsibilities

Quickly understand the business issues and challenges of Last mile delivery operations; identify strengths/weaknesses and suggest areas for improvement

• Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
• Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
• Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
• Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.
  
  

A day in the life

Manage Delivery station operations with along with Team lead and Chanel Team lead. Ensuring high bar on deliverables and metrices on safety, quality, productivity, cost and compliance

Conduct review meetings with DSP supervisors/partners to understand and mitigate day to day operational challenges.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking Operation Manager for our Delivery Stations. In this role you will be responsible to expand and manage operations for a new delivery channel, people and performance management and driving the operational plan.

Key job responsibilities

• People management, efficiently manage a diverse team
• Derive data driven actionable insights to improve delivery & customer experience
• Be proficient in both UTR & OTR operations.
  
  

A day in the life

A day in the life

Start the day with Station Gemba, followed by DBR. Communicate with the team on the areas we need to improve and derive a plan for the same. Work on the deliverables for the day while also planning Out on road and Under the roof capacity for the next cycle/ day, while having loads of fun with a very engaging team.

Efficiently Plan for a 1:1 with your reportee/ manager and work on the feedback!

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
  
  

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ATSPL - Delhi

Job ID: A3036866