Operation Executive
Blue Dart
Date: 3 weeks ago
City: Ghāziābād, Uttar Pradesh
Contract type: Full time
Service Centre - Operations
Job Title Service Centre Ops
Function Regional Business
Reporting to Senior Operations Executive
Operational
Job Title Service Centre Ops
Function Regional Business
Reporting to Senior Operations Executive
- Purpose
- Key Responsibilities
Operational
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations
- Monitor the daily in scan and out scan of shipments and related paperwork
- Check pre-alerts to track daily loads at the service centres and plan delivery schedules accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Check and hand over delivery sheets to the delivery staff
- Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
- Handle all exception cases at the service centre and communicate the same to Hubs, Origins and Customer Services for resolution
- Follow up with origin for non delivery exceptions and alternate instructions; On a daily basis recheck exceptions of the previous day and ensure follow up of the same
- Ensure safe handling of all shipments at the service centre and report any damaged cases to the origin
- Handle security exceptions in the service centre along with the security team
- Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients
- Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
- Ensure daily updation, allocation and collection OTM machines for deliveries
- Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier
- Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally
- Ensure adequate manning in terms for full-time employees, PDAs etc
- Generate and maintain MIS related to the service centre
- Provide direction, guidance and support to employees to help them discharge their duties effectively
- Key Result Areas and Key Performance Indicators
- Drive service quality and excellence
- Delivery performance of inbound DP within 4 hours of load arrival
- % undelivered shipments
- % Return to origin (RTOs)
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc
- Achievement of target NPS Scores for the service centre
- COD cash tally (Number of instances of errors in cash tally)
- Drive Operations Process Efficiency and capability
- % increase in operational productivity in the service centre
- Shipments/FTE
- Net stops / FTE
- Ensure Performance Driven Culture
- Adherence to Performance Management system timelines and guidelines
- Drive employee morale and engagement
- PDA Attrition (%)
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Robotics Internship in Ghaziabad
Nk Engineering,
Ghāziābād, Uttar Pradesh
2 weeks ago
Are you a robotics enthusiast looking for an exciting internship opportunity? Join us at NK Engineering and showcase your skills in 3D modelling, CAD designing and structural simulations! As a robotics intern, you will have the chance to work on cutting-edge projects and gain valuable hands-on experience.Selected Intern's Day-to-day Responsibilities Include Design and develop robotics systems using Autodesk Fusion 360,...
Centre Head - Ghaziabad
Toprankers,
Ghāziābād, Uttar Pradesh
3 weeks ago
About ToprankersToprankers is India’s most preferred digital learning platform for careers beyond engineering and medicine. With a mission to “unlock every learner’s true potential”, we provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Through our brands such as Judiciary Gold, Creative Edge, Supergrads, LegalEdge, and Lighthouse (mentorship program), we empower students with personalized learning, best-in-class...
Deputy Manager-Acquisition (Current Account)
IDFC FIRST Bank,
Ghāziābād, Uttar Pradesh
4 weeks ago
Job RequirementsJob Requirements Job Title - Deputy Manager-Acquisition(Current Account)Place of work - Pan - IndiaBusiness Unit - Retail BankingFunction -Branch BankingCompensations - Best in class in the industry. In addition valuable service awards would apply.Job PurposeThe role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and...