Operation Executive

This job is provided by apna.co Job Title: Operations Executive - Driver Management

Location: Kalighat,Kolkata

Salary: ₹20,000 CTC (Monthly)

Experience Required: Minimum 1 year in operations/field management (preferably in mobility, logistics, or driver management)

Working Hours: Full-time (flexible as per operational requirements) / Immediate Joiner

Company Overview

DriverShaab is a leading PAN-India mobility solutions provider, delivering professional on-demand and scheduled driver services. With a strong footprint across major cities, we are expanding rapidly while focusing on operational efficiency, customer satisfaction, and real-time driver availability.

Job Overview

We are seeking a proactive and ground-driven Operations Executive (Team Leader) who will take ownership of day-to-day driver management operations. The role demands strong communication, leadership, and problem-solving skills to ensure smooth coordination with drivers and operational efficiency in Kolkata. The candidate should have strong on-ground knowledge and the ability to manage drivers effectively while meeting organisational targets.

Key Responsibilities

Manage and oversee daily operations related to driver deployment and coordination.

Act as the key point of contact for drivers – ensuring smooth communication, support, and issue resolution.

Monitor driver performance, attendance, and service delivery standards.

Coordinate with the central operations team to align driver supply with client demand.

Ensure strict compliance with company policies, operational processes, and customer requirements.

Handle driver escalations and resolve ground-level challenges promptly.

Conduct regular visits, checks, and audits to ensure seamless operations.

Maintain accurate data, reports, and records of drivers and daily operations.

Lead, mentor, and guide drivers to maintain discipline, professionalism, and service standards.

Required Skills & Qualifications

Minimum 1 year of experience in operations/driver management/logistics coordination.

Excellent communication skills in Marathi, English, and Hindi.

Strong leadership, problem-solving, and people management abilities.

Ground-level operational knowledge of Mumbai routes and transport hubs.

Proficient in MS Excel, Google Sheets, and phone-based coordination.

Ability to work under pressure in a fast-paced environment.

Flexible with working hours, active 24*7 over calls and available for on-ground emergencies.

Why Join DriverShaab?

Be at the forefront of scaling operations in a fast-growing mobility brand.

Attractive compensation package with opportunities for career advancement.

Gain leadership exposure by managing on-ground driver operations.

Work in a dynamic, fast-paced, and supportive environment.