Onboarding Specialist Checkers

About PhonePe Group:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

About the Role:

The Onboarding Specialist - Checker Stage is responsible for the final review and quality control of merchant onboarding applications. Working closely with the Maker team, the Checker Specialist ensures that each application meets all compliance and business requirements, following a meticulous verification process to support a smooth and seamless onboarding experience.

Responsibilities: -

• Conduct thorough final-stage checks on merchant applications, ensuring all information and documentation meet compliance and RBI regulations.
• Verify KYM (Know Your Merchant) documents and merchant information for accuracy and completeness.
• Cross-check information verified by the Maker team to identify and address any discrepancies or compliance issues.
• Ensure high-quality output by maintaining an eye for detail, flagging any irregularities for rework, and collaborating with the Maker team as necessary.
• Approve or reject applications based on set guidelines, flagging specific cases for further review if needed.
• Maintain accurate records of each onboarding case for audit and compliance purposes.
• Provide feedback and insights to the Maker team to improve first-level verification accuracy and reduce rework.
• Meet daily and weekly productivity targets, adhering to turnaround time (TAT) and quality benchmarks.
• Escalate complex cases to senior stakeholders for additional support.
• Collaborate closely with internal teams to ensure timely resolution of onboarding blockers.
• Adhere to PhonePe’s policies and standards, acting with integrity in each verification process.
  
  

Ideal Candidate Should:

• Have at least 1-2 years of experience mandatorily in KYC/AML verification or compliance-related roles.
• Be proficient in English and Hindi (Read, Write and Speak); additional language skills are a plus.
• Demonstrate exceptional attention to detail and a commitment to accuracy.
• Possess strong written and verbal communication skills to coordinate effectively with Maker team members and other stakeholders.
• Be familiar with regulatory requirements related to KYC and merchant onboarding processes.
• Exhibit a customer-centric mindset with the ability to make objective, compliant decisions.
• Be proactive in identifying process improvements and recommending enhancements to increase efficiency.
• Be able to multitask effectively and work well under time constraints.
• Have completed a degree program (10+2+3), with additional certifications in compliance or financial regulation as an advantage.
  
  

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
  
  

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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