On Site Service Technician - Level II

Cummins West Africa Limited


Date: 4 days ago
City: Nagpur, Maharashtra
Contract type: Full time
Description

Job Summary:

Serves as the technical specialist and primary customer support contact to diagnose and complete fewer complex repairs to Cummins products at a single customer’s site. Ensures adherence to company standards while delivering efficient, reliable, and high-quality service.

Key Responsibilities

  • Engage customers professionally, anticipating and addressing their needs promptly and efficiently.
  • Utilize specialized tools and follow documented procedures to diagnose and perform basic repairs, including preparing required parts and tools.
  • Provide coaching on preventative maintenance and basic repairs for customer employees.
  • Escalate unresolved issues to experience On Site Technicians or Supervisors as necessary.
  • Document service activities, including service worksheets, timesheets, warranty claims, and quality forms.
  • Maintain a clean and organized work area, ensuring tools are operational and in compliance with safety standards.
  • Ensure adherence to all Health, Safety, and Environmental policies and promptly report incidents or issues to site management and supervisors.
  • Conduct field failure analysis and support the dispatch of defective parts to the plant for corrective action.
  • Attend and resolve field failures (BSVI and BSIV) in a timely manner to minimize downtime.
  • Provide detailed failure reports to internal teams for corrective actions and support infant care for emerging product issues.
  • Deliver technical training to OEMs, OEM dealers, and service center personnel to enhance operational excellence.
  • Support warranty handling, including diagnosis, conclusion of warranty disposition, and customer updates.
  • Maintain and update the service database, ensuring accurate records of service activities and monthly reporting.

Responsibilities

Competencies:

  • Communicates Effectively: Tailors communication to audience needs, ensuring clear and professional delivery.
  • Customer Focus: Builds and maintains strong customer relationships with a commitment to customer satisfaction.
  • Manages Complexity: Analyzes technical issues and identifies effective solutions.
  • Develops Talent: Coaches and trains customer and internal teams to ensure long-term success.
  • Health and Safety Fundamentals: Proactively adheres to and promotes safety behaviors.
  • Diagnostics Application: Translates customer issues into effective troubleshooting plans.
  • Electronic Service Tool Application: Effectively uses diagnostic tools like INSITE for troubleshooting and repair.
  • Engine Systems Interaction: Applies knowledge of mechanical and electrical systems to efficiently diagnose and repair issues.
  • Service Documentation: Ensures detailed and accurate documentation of service activities and findings.
  • Technical Escalation: Escalates complex technical issues appropriately while maintaining a clear record of steps taken.
  • Values Differences: Recognizes and respects diverse perspectives to drive better solutions.

Qualifications

  • Apprentice Certified Power Generation or Engine Technician (Preferred).
  • Vocational diploma from a relevant technical institution.
  • Current relevant electrical certification (optional).
  • Valid local driving permit

Qualifications

Skills and Experience:

  • Experience:
  • Basic-level field service experience.
  • Intermediate knowledge of power generation or engine products.
  • Experience in high voltage/low voltage systems (preferred).
  • Customer service experience with a strong problem-solving focus.
  • Hands-on experience with vehicle-level analysis, including troubleshooting engine and aftertreatment systems.
  • Ability to strip down and rebuild components such as turbochargers, dosing systems, and fuel systems.
  • Technical Proficiency:
  • Basic knowledge and application of electronic service tools like INSITE.
  • Proficient in analyzing and troubleshooting mechanical, electrical, and electronic systems.
  • Additional Skills:
  • Strong organizational and training capabilities for coaching OEM and service center teams.
  • Effective reporting and database management, including incident reporting in tools like ePIR.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Technician

ReqID 2409572

Relocation Package Yes

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Business Development Executive

KreateCube, Nagpur, Maharashtra
9 hours ago
Job DescriptionProduce Clients from cold pitching or ought to have his/her own client information basePromoting leaders for an inside planning firm.Capacity to assemble and keep up with client connections.Solid Correspondence And Show Abilities.Visit clients and deal with them

.NET Developer – C# .NET MVC IRC245238

GlobalLogic, Nagpur, Maharashtra
1 week ago
DescriptionWe are seeking a skilled C# .NET Developer with experience in MVC architecture to join our dynamic team. The ideal candidate will have a strong understanding of .NET technologies, web development frameworks, and database management, with a focus on delivering high-quality software solutions.Requirements3.5 to 5 years of experience in C# .NET development.Strong proficiency in ASP.NET MVC, .NET Core, and object-oriented...

Technical Project Manager IRC256213

GlobalLogic, Nagpur, Maharashtra
2 weeks ago
DescriptionJob DetailsRequirements Work as Technical Project Manager to plan and execute projects, ensure that teams have appropriate product and technical specifications, direction, and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines. Expertise in managing full project management life cycle for implementing highly complex, large-scale, strategic IT and...