On Site Service Technician - Level II

Cummins Inc.


Date: 1 week ago
City: Nagpur, Maharashtra
Contract type: Full time
Description

Job Summary:

Serves as the technical specialist and primary customer support contact to diagnose and complete fewer complex repairs to Cummins products at a single customer’s site. Ensures adherence to company standards while delivering efficient, reliable, and high-quality service.

Key Responsibilities

  • Engage customers professionally, anticipating and addressing their needs promptly and efficiently.
  • Utilize specialized tools and follow documented procedures to diagnose and perform basic repairs, including preparing required parts and tools.
  • Provide coaching on preventative maintenance and basic repairs for customer employees.
  • Escalate unresolved issues to experience On Site Technicians or Supervisors as necessary.
  • Document service activities, including service worksheets, timesheets, warranty claims, and quality forms.
  • Maintain a clean and organized work area, ensuring tools are operational and in compliance with safety standards.
  • Ensure adherence to all Health, Safety, and Environmental policies and promptly report incidents or issues to site management and supervisors.
  • Conduct field failure analysis and support the dispatch of defective parts to the plant for corrective action.
  • Attend and resolve field failures (BSVI and BSIV) in a timely manner to minimize downtime.
  • Provide detailed failure reports to internal teams for corrective actions and support infant care for emerging product issues.
  • Deliver technical training to OEMs, OEM dealers, and service center personnel to enhance operational excellence.
  • Support warranty handling, including diagnosis, conclusion of warranty disposition, and customer updates.
  • Maintain and update the service database, ensuring accurate records of service activities and monthly reporting.

Responsibilities

Competencies:

  • Communicates Effectively: Tailors communication to audience needs, ensuring clear and professional delivery.
  • Customer Focus: Builds and maintains strong customer relationships with a commitment to customer satisfaction.
  • Manages Complexity: Analyzes technical issues and identifies effective solutions.
  • Develops Talent: Coaches and trains customer and internal teams to ensure long-term success.
  • Health and Safety Fundamentals: Proactively adheres to and promotes safety behaviors.
  • Diagnostics Application: Translates customer issues into effective troubleshooting plans.
  • Electronic Service Tool Application: Effectively uses diagnostic tools like INSITE for troubleshooting and repair.
  • Engine Systems Interaction: Applies knowledge of mechanical and electrical systems to efficiently diagnose and repair issues.
  • Service Documentation: Ensures detailed and accurate documentation of service activities and findings.
  • Technical Escalation: Escalates complex technical issues appropriately while maintaining a clear record of steps taken.
  • Values Differences: Recognizes and respects diverse perspectives to drive better solutions.

Qualifications

  • Apprentice Certified Power Generation or Engine Technician (Preferred).
  • Vocational diploma from a relevant technical institution.
  • Current relevant electrical certification (optional).
  • Valid local driving permit

Qualifications

Skills and Experience:

  • Experience:
  • Basic-level field service experience.
  • Intermediate knowledge of power generation or engine products.
  • Experience in high voltage/low voltage systems (preferred).
  • Customer service experience with a strong problem-solving focus.
  • Hands-on experience with vehicle-level analysis, including troubleshooting engine and aftertreatment systems.
  • Ability to strip down and rebuild components such as turbochargers, dosing systems, and fuel systems.
  • Technical Proficiency:
  • Basic knowledge and application of electronic service tools like INSITE.
  • Proficient in analyzing and troubleshooting mechanical, electrical, and electronic systems.
  • Additional Skills:
  • Strong organizational and training capabilities for coaching OEM and service center teams.
  • Effective reporting and database management, including incident reporting in tools like ePIR.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Technician

ReqID 2409572

Relocation Package Yes

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