Officer - AO&CS
Indigo- Interglobe Aviation Ltd
Date: 2 weeks ago
City: Thiruvananthapuram, Kerala
Contract type: Full time
Eligibility Criteria:
Officer – AO&CS in the role of Customer Service
(OUText – Customer Service)
Job Purpose:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key Responsibilities And Accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & Ticketing:
Eligibility Criteria:
Reservations & Ticketing:
Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.
Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.
- For any experience of 1 year (non-aviation in service industry or aviation industry) +12/ Diploma is mandatory
- Graduation is mandatory for freshers and degree certificate is essential.
- Candidates should not have any visible tattoos
- Candidates must be flexible of working in rotational shifts including Night shifts
- Aspirants of Ground staff only (Security / Customer Service /Ramp)
- Right grooming is mandatory for the interview (Business Formal wear for male and female applicants)
- Updated hard copy Resume with correct Mobile # & Email ID mentioned on it & a passport photo stapled to the resume.
- Previous employment letters / experience certificates are required to be submitted and AEP surrender copy is mandatory for Aviation experience.
Officer – AO&CS in the role of Customer Service
(OUText – Customer Service)
Job Purpose:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key Responsibilities And Accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & Ticketing:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
- Attend the pre – flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
Eligibility Criteria:
- For any experience of 1 year (non-aviation in service industry or aviation industry) +12/ Diploma is mandatory
- Graduation is mandatory for freshers and degree certificate is essential.
- Candidates should not have any visible tattoos
- Candidates must be flexible of working in rotational shifts including Night shifts
- Aspirants of Ground staff only (Security / Customer Service /Ramp)
- Right grooming is mandatory for the interview (Business Formal wear for male and female applicants)
- Updated hard copy Resume with correct Mobile # & Email ID mentioned on it & a passport photo stapled to the resume.
- Previous employment letters / experience certificates are required to be submitted and AEP surrender copy is mandatory for Aviation experience.
Reservations & Ticketing:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
- Attend the pre – flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.
Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Editor, Neuroscience and Neurology
Cactus Communications,
Thiruvananthapuram, Kerala
2 weeks ago
CACTUS provides language editing services to help researchers in their quest for publication. If you find yourself correcting everyone's grammar and like to stay updated on the latest developments in your field of study, this opportunity is just for you.As an Editor, you will combine your language skills and subject-area expertise to help researchers around the globe publish cutting-edge research...
Editor, Behavioral Neuroscience
Cactus Communications,
Thiruvananthapuram, Kerala
2 weeks ago
CACTUS provides language editing services to help researchers in their quest for publication. If you find yourself correcting everyone's grammar and like to stay updated on the latest developments in your field of study, this opportunity is just for you.As an Editor, you will combine your language skills and subject-area expertise to help researchers around the globe publish cutting-edge research...
Freelance Interview Panelist CDP
futuremug,
Thiruvananthapuram, Kerala
2 weeks ago
About the Role:We are seeking an experienced Freelance Interview Panelist with deep technical expertise in Customer Data Platforms (CDPs) to support our hiring process. As a panelist, you will be responsible for evaluating candidates for CDP Engineer roles by assessing their technical capabilities and domain knowledge through structured interviews.This is a remote freelance engagement, ideal for professionals who are passionate...
