Officer

Job Summary

• Ensure processing of Inward Clearing, Outward clearing under CTS and Salary processing and transfer transactions are done as per SLA within TAT.
• Ensure accurate posting of transactions in ebbs , e-branch and PSGL within self allotted authorities and for over limit after obtaining the necessary approvals with appropriate vouchers signed off.
• Ensure error free processing for all WM transactions,S2O application, CBOS system , Account opening process assigned to your job role and avoid any operational loss.
• Ensure processing & adherence to internal/external policies while reviewing/verifying documents pertaining to Loans, Account Opening and Disbursal related processes.
• Adherence to the RBI/Regulatory guidelines in case of PIS, NR, FCY, FCRA, WM and CDD while transaction postings.
• Ensure proper updation of all registers/system updation on a daily basis as applicable.
• Maintain and provide Mansys data correctly and promptly to the concerned.
• Record Archival as per laid down process/timelines
  
  

Key Responsibilities

Strategy

• Identifies opportunities for process improvements and remove process “bottle necks” .
• Assess process health (through key metrics) & identify broken processes that requires redesign
• Uses customer/stakeholders feedback to continuously re engineer processes
  
  

Business

• Ensure Timely resolution of customer queries & complaints
• Being client centric understands customers’ requirements, able to apply them and guide other team members
  
  

Processes

• Consistently exceed productivity, accuracy and timeliness norms
• Identifies and shares best practices within your scope of work with LM/Unit Manager with a view to implementing standardized, simplified and automated processes –minimizing non value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities
• Identify and suggest process improvement through automation, STP and digitization or cost reduction solutions
  
  

People & Talent

• Understands the various components in dept's financials and able to highlight improvement areas including contribution to cost-save measures
• Good understanding of the various components in the dept's financials and be able to plan initiatives to influence trends
  
  

Risk Management

• Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key
• Ensures appropriate follow through of audit findings
  
  

Governance

• elements of operational risk management Proactively identifies, assesses and mitigates risk issues
• Establishes a clear, well tested continuity plan
• Manages process requirements of risk mgmt. framework
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Pune / Indore Operations team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Key stakeholders

• Retail SNT team
  
  

Other Responsibilities

• Embed Here for good and Group’s brand and values in India Operations team Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;
• Job holder is responsible to monitor all the activities of Pune Operations Unit including Liabilities and Lending activities.
• Job holder is accountable to maintain constant vigil over checks and controls in specific areas including Process system, regulatory guidelines, Internal policies etc and bring out exceptions / gaps in a timely manner in order to remediate and address root causes.
  
  

Skills And Experience

• Manage Conduct
• Manage Risk
• Manage People
  
  

Qualifications

• Graduate from any stream
• 1-2 working years experience as a team leader in operations section preferred with specialisation in the unit being deployed
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.