Office Services Administrator

Who You'll Work With

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
  
  

Your Impact

As an Office Services Administrator, you will take ownership over aspects of office services and facilities management to ensure the smooth operation of our beautiful and dynamic office, which is home to ~800 diverse and vibrant colleagues.

You will work closely with the Office Services team in our Bengaluru center, other functions’ team members like Finance, IT, HR, Firm Security, service line members, leaders, and other location team members within and outside of India.

You will be responsible for managing key components such as vendor relationships, colleague support, soft service, transport, events, budget management, STPI formalities, risk and compliance, and continuous improvement and innovation efforts to support a high standard of office functionality and ensure operational excellence.

You will oversee multiple programs and processes, including maintaining a ticketing tool to track and resolve requests efficiently, ensuring timely and effective support for colleagues. By collecting, organizing, and maintaining accurate data, you will enable data-driven decision-making and provide actionable insights through dashboards, reports, and metrics.

You will work in collaboration with your team colleagues to perform internal audits, ensure adherence to Firm practices, policies, and guidelines, and suggest recommendations for process improvements. You will also track the implementation of recommended changes and measure their impact on office operations. Your ability to implement and automate repetitive tasks will play a key role in enhancing operational efficiency and freeing up time for higher-value activities.

The role requires strong expertise in tools such as SQL, Tableau, Miro, and Power Automate, along with a commitment to staying updated on emerging technologies. You will leverage these and other innovative solutions to problem-solve, create efficiencies within the office services team, optimize workflows, improve reporting accuracy, and identify opportunities for innovation and continuous improvement, including the use of AI.

You will also help plan and execute on- and off-site office events, working with relevant committees, travel staff, hotels, and vendors to deliver high-quality experiences that foster team engagement and collaboration.

Your on-site presence is crucial for effectively managing vendor relationships, supervising building maintenance, and ensuring that all office services run smoothly. This hands-on approach will allow you to respond quickly to any issues, provide immediate support to colleagues and clients, and foster strong professional relationships with internal and external stakeholders.

You will be working in close alignment with the Office Services team members and act as a back up to your respective function members’ deliverables.

Your Qualifications and Skills

• 3-4 years of experience in facilities/services work, with a focus on soft services such as cleaning, catering, security, and reception.
• Responsible for overseeing soft service and transport operations during shifts, including updating colleague rosters and requests.
• Manage day-to-day operations, ensuring smooth execution of services and proper routing/pick time/sequence for transport.
• Maintain discipline and address behavioral aspects of vendor staff.
• Handle complaints and feedback, ensuring prompt resolution and customer satisfaction.
• Ability to work under pressure, manage shifting priorities, and identify improvement opportunities.
• Flexible and adaptable, with strong problem-solving and time management skills in a complex, autonomous environment.
• Attention to detail and a commitment to delivering high-quality service.
• Proficient in Microsoft Excel and Word (intermediate or advanced level).
• Experience with tools like Tableau, Power Automate, and AI for continuous improvement and innovation.
• Prior experience in planning and executing on- and off-site office events is a plus.
• Effective communication skills in English, ensuring clear and professional interactions.