NOC Engineer (L1)

NSC Global is currently looking for a NOC Engineer (L1) to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

Purpose of Role

To be responsible for delivering in line to Network solutions ensuring fulfilment of SLAs for NSC Global managed service customers and to manage all aspects of the network in both the NSC Global data centres and remote local networks, with the main objective to minimise unplanned downtime to the production infrastructure.

Key Competencies

• Autonomy - Perform day- to-day activities under routine and continuous supervision with minor discretion in resolving problems or enquiries without frequent reference to others.
• Influence - Ensure regular interaction with and may influence immediate colleagues and liaise with other teams as and when required.
• Ensure more influence in own domain including off-shore and on-shore team in network support to NSC Global end-users/clients.
• Complexity - responsible to perform a range of varied work activities in a variety of structured environments (24X7 supports, working outside of shift hours) including working towards/on monitoring and management, data updation, network security, auditable working practices and operational procedures and perform site health checks.
• Business skills - demonstrate ability to understand and use of appropriate methods, tools and applications having rational and organised approach to work.
• Able to plan, work in a team, schedule and monitor own work within short time horizons.
• To absorb technical information when it is presented systematically and applies it effectively.
• Awareness of health and safety issues.
• To implicate practical experience of service desk systems.
• To find and propose solutions to service impacting problems and documenting all activities within the corporate tool set.
• To ensure that all changes to production systems are made using appropriate Change Control in accordance with NSC Global procedures and changes are carefully considered and have appropriate back-out plans for regression.
• To maintain a high standard of technical project delivery and associated documentation.
  
  
  

Primary Responsibilities

• To provide 1st level support and triage, taking ownership of Incident and Problem cases.
• To ensure prompt and efficient resolution of incidents, meeting SLA requirements.
• To maintain an up to date record of network diagrams, inventory databases and equipment specifications related to the customer's services, including updates to the knowledge base.
• To carry out technical investigations on user logged cases relating to user permission issues (TACACS), performance issues, investigating and service requests.
• To deliver audit and evidence requirements for shift routines, management configuration reviews, TACACS audits, Security Vulnerability audits, evidencing and remediation actions.
• To provide the capability to develop and deliver reporting to Service Management teams in line with Link Utilisation, availability and capacity reporting from ITNM, reporting- Switch port, Ad hoc, Cisco working, long running tickets and general case management.
• QualificationsSC - IT, BCS, BCA, Bachelor Degree, 3 years diploma (BSC - electrical preferred).
• Experience 1-3 Years of relevant experience
• Professional skills Basic Skill - Cisco Routing / Switching; Familiar - Checkpoint + Juniper, Load Balancer.
• Essentials - Cisco CCNA/CCDA or above.
• Desirable - VPN Technologies and Encryption, load balancer solution including F5, and Cisco CSS, ; Cisco PIX/ASA firewalls, Cisco VPN concentrators, Cisco Unified Call manager, Unity and UC products, Cisco Wireless portfolio, Microsoft Windows 2000/2003 Server/Exchange, Ciscoworks, Net usage, Cisco ACS, TACACS, RADIUS and MPLS & VRF’s, Checkpoint CCSA, GCSE's/O levels.
  
  
  

Additional competencies

• Communication Clear, presentable and excellent communication skill orally and in writing at all levels to initiate and develop effective dialogue with colleagues.
• Working Together able to work in a team, plan, present, schedule & monitor own work according to team’s need and project requirement.
• Commitment well organised, disciplined and practical approach.
• Persuasiveness willing to work under routine supervision to identify and resolving complex issues and to advise and formulate strategies
• Analytical Ability able to grasp new concepts, approaches and systems. Identifies purpose and objectives & Implements decision and evaluates results. Good problem solving skills.
• Creativity willing to and motivated enough to develop new ideas, unique and novel solutions to problems and to absorb technical information when it is presented systematically and to apply it effectively.
• Job Motivation high level of interest and enthusiasm for job responsibilities and can do attitude.