Network Support Engineer

Training Basket


Date: 1 week ago
City: Delhi, Delhi
Contract type: Full time
  • Managing day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network) to ensure adherence to

defined service levels

  • Installation, administration, operation, trouble diagnosis and maintenance of VoIP, unified

communications and call center equipment

  • Able to troubleshoot with the Network team on network issues related to VOIP technologies
  • Performing customer assessments, design, build, and technical documentation in support of the

organization

  • Able to capture, analyze and troubleshoot SIP header detail with knowledge of how to configure SBC’s

for header manipulation for redirect and presentation as required

  • Provide Tier 1+/Tier 2 troubleshooting to resolve common issues with Cisco VoIP phones and Cisco

VTC codecs

  • Deploy and provision new VoIP handsets.
  • Managing day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network) to ensure adherence to

defined service levels

  • Installation, administration, operation, trouble diagnosis and maintenance of VoIP, unified

communications and call center equipment

  • Able to troubleshoot with the Network team on network issues related to VOIP technologies
  • Performing customer assessments, design, build, and technical documentation in support of the

organization

  • Able to capture, analyze and troubleshoot SIP header detail with knowledge of how to configure SBC’s

for header manipulation for redirect and presentation as required

  • Provide Tier 1+/Tier 2 troubleshooting to resolve common issues with Cisco VoIP phones and Cisco

VTC codecs

  • Deploy and provision new VoIP handsets.

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