Network Operations Service Desk and Fault Management - SD

Cyient


Date: 3 weeks ago
City: Hyderabad, Telangana
Contract type: Full time
Job Summary:

We’re looking for a skilled Network Operations Service Desk and Fault Management with up to 2 years of experience:

  • Responsible for Service Desk and Fault Management on Telecommunications Networks
  • Understand, revise and prepare operational processes to assure the correct service appliance and improvement
  • Control all project metrics and SLAs and promote a proactive resolution of potential issues
  • Ensuring proper fault handling and review, collecting metrics and driving/monitoring correction policy
  • Major contribution to project/program management
  • Advanced business understanding, being capable of driving fault management reporting, meetings, prediction models and escalations.
  • High level of Soft skills (communication, Problem-Solving, Interpersonal skills)


Responsibilities:

  • Support and Manage Cyient’s Operations Team
  • Working closely with Incident Manager and Change Manager to ensure proper cross release management, prioritization and coordination, shall be responsible for Fault Management activities
  • Follow-up and reporting of fault situations
  • Prepare documentation and reporting for executive team on a weekly, monthly and quarterly basis.
  • Prepare faults review documents and attend review meetings (lessons learnt).
  • Specification, process definition, implementation, execution and analysis of faults


Requirements:

  • Flexibility and availability to support timetable adjustments, including out-of-hours, weekends and bank holidays by service demand and when previously agreed
  • Master's or Bachelor's degree in Engineering, Telecommunications, Information Technology or Computer Science is a plus
  • Strong drive & ability to coordinate work for project team members
  • Strong customer focus, result and quality oriented
  • Good interpersonal and teamwork skills
  • Leadership skills
  • Beyond the standard approach to solving problems
  • Can-do spirit
  • Responsible and committed
  • Initiative, creative, flexible and analytical
  • Ability to communicate and co-operate with other people in various situations
  • Domain knowledge of cellular and broadband access technologies (GSM, UMTS, LTE, IP)
  • Ideally having extensive experience of ITIL Process
  • More than 2 years of experience in project leadership and management


Preferred:

  • Vendor training certifications (e.g., Ericsson, ZTE, Nokia, Huawei)
  • Experience with other Mobile Operators networks in Operations and Support across Europe and/or US
  • Fluent in English
  • Team spirit, capacity to adapt to new projects and demands
  • Good networking skills in international environments and ability to work with different cultures

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