Monitoring Engineer

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.

Our people are our strength.

Role Description Aderant has an extensive cloud portfolio across multiple cloud providers with a high requirement for operational visibility and responsive remediation. We are looking for capable and motivated engineers to join the team to participate in continued maturity of our platform observability and monitoring development to achieve high levels of production service management. Responsibilities

• Familiarity with technical architecture patterns of systems and applications to understand dependencies, points of failure, impacts, and external and internal interfaces, to provide monitoring recommendations for applications and infrastructure.
• Facilitate observation of platform health through various monitoring platforms and frameworks and resolve service impacting issues through execution of triage, runbook execution and remediating actions.
• Communicate with all stakeholders, ensuring that they are aware of critical incidents and any observed patterns of occurrence.
• Champion monitoring processes and tools. Ensure that monitoring principles, processes, and tools are established and adhered to. Encourage teams to adopt these processes and tools by demonstrating best practices and giving presentations to groups or creating/updating documentation.
• Consult with and advise Senior Management and Engineers on monitoring topics.
• Create, refine, implement, document, and maintain appropriate monitoring policies and processes.
• Manage observability costs through architecture insight and operational reporting.
  
  

Qualifications

• A minimum of two years of experience with monitoring with the AWS cloud platform preferred.
• A minimum of three years of Windows administration experience.
• Proven skillset in the use of AWS Cloudwatch, Cloudtrail and Log Insights.
• The ability to analyze and understand complex technical systems built from many separate software and hardware components, specifically web application architectures.
• Intermediate Powershell skills.
• Understanding of basic web application architecture resources such as IIS, SQL, Fileservices, etc.
• Understanding of basic AWS resources such as EC2, S3, Load Balancers, EBS, etc.
• Evidence of improving monitoring or other processes across a medium to large organization.
• Excellent verbal and written communication skills.
• Excellent time management and organizational skills.
• Ability to work effectively independently and in a team-oriented environment.