Master Trainer – Facilitation & AI Skill Building

Our Company

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We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Role Summary

The Master Trainer – Facilitation & AI Skill Building will be at the forefront of Adobe's next-gen enablement strategy—combining deep facilitation expertise with simulation design and AI-powered learning systems. This role will focus on building scalable, self-led skill building ecosystems, designing real-world simulations, and operationalizing AI-driven learning journeys that personalize development across roles, maturity levels, and regions.

As a strategic learning architect, the ideal candidate brings both facilitation mastery and technical agility—seamlessly integrating playbooks, sales tools, analytics platforms, and AI assistants into high-impact learning experiences.

Core Competencies:

Advanced Facilitation & Simulation Design

• Ability to lead live, engaging, scenario-based sessions across diverse learner personas.
• Skilled in building simulations that reflect real-world ICX interactions and decision-making flows.
• Competence in embedding branching logic and adaptive outcomes into training design.
  
  

AI-Driven Learning Innovation

• Experience in leveraging generative and adaptive AI to create personalized learning journeys.
• Working knowledge of AI-based tools for content localization, tone transformation, and role-based learning.
• Comfortable setting up and managing AI assistants/chatbots for learner support.
  
  

Data-Driven Enablement Strategy

• Expertise in using learning analytics platforms to track engagement, retention, and skill application.
• Ability to identify patterns in learner data and iterate solutions for improved outcomes.
• Experience working with dashboards, LMS data, and assessment tools to refine content.
  
  

Cross-Functional Collaboration & Integration

• Ability to co-create with PMMs, instructional designers, sales teams, and product SMEs.
• Skilled in embedding enablement tools like playbooks, pitch decks, and product battlecards into training experiences.
• Capacity to evangelize tool adoption and coach others on integrating enablement tools in daily workflows.
  
  

Enablement Tool & Platform Fluency

• Hands-on experience with enablement ecosystems including simulations, LMS, CRM-integrated playbooks, and AI copilots.
• Comfortable operating in fast-paced, tool-rich environments that require ongoing content and system updates.
  
  

Innovation & Continuous Learning Mindset

• Strong research orientation to keep up with trends in AI, learning science, and simulation frameworks.
• Willingness to experiment with new formats, pilot AI plug-ins, and recommend platform innovations.
• Strategic thinking around scaling best practices and building a self-led learning culture.
  
  

Communication & Influence

• Clear, persuasive communicator with the ability to lead knowledge-sharing sessions and workshops.
  
  

Excels in storytelling, instructional clarity, and business communication—adapting tone and messaging based on learner profile, cultural context, and engagement objectives. Key Responsibilities:Simulation & Facilitation Leadership

• Design and deliver immersive, real-life ICX simulations aligned with Adobe product suite and customer engagement frameworks.
• Facilitate interactive training sessions that build capabilities across ICX
• Use real-time tools (e.g., battlecards, pitch decks, call recordings, and Converse AI) to simulate customer scenarios.
• Embed decision trees and branching logic into simulations for personalized skill development. AI-Enabled Learning Innovation
• Build adaptive learning paths using AI models based on learner behavior, role maturity, and performance patterns.
• Implement AI-driven content localization, tone adaptation, and language transformation for a global learner base. Learning Optimization & Data Analysis
• Monitor learning impact using dashboards to analyze engagement, retention, and transfer of skill.
• Use feedback loops and performance metrics to iterate simulations and training design, continuously improve learning experiences
• Collaborate with platform teams to integrate tracking systems for real-time assessment.
• Set up and monitor AI-powered chatbots and assistants for 24/7 learner interaction and Q&A. Collaboration & Playbook Integration
• Partner with instructional designers, PMMs to embed sales playbooks into simulation workflows.
• Maintain playbook alignment with latest Adobe product capabilities, industry use cases, and ICX vision.
• Act as a champion for tool adoption—advocating for the effective use of AI-based productivity and learning platforms. Research & Strategic Enablement
• Stay updated with innovations in Sales, Generative & Agentic AI tools and learning science to adapt best practises
• Evaluate new tools and propose pilots or prototypes that align with learning innovation goals
• Conduct pilot projects to test and scale new enablement formats or delivery models.
• Recommend AI plug-ins or simulation tools to elevate learning delivery and field readiness. Qualifications & Experience: Education: Graduate/Postgraduate from a reputed university preferably on Business Administration or HR or strategy.
  
  

Experience:

• Minimum 6–8 years in learning & development, enablement, or facilitation roles, preferably in tech/SaaS.
• Strong background in sales/service enablement, with preferred experience creating simulations or live learning experiences.
• Hands-on experience with AI-powered learning tools, simulations, LMS platforms, or bot integrations.(Preferred)
  
  

Certifications: Master Trainer, Adult Learning theory or frameworks, AI for L&D, Learning Analytics, or Digital Transformation in Learning or related.

Skills:

• Master facilitator with exceptional storytelling, coaching, and engagement techniques.
• Technically adept—comfortable working with AI tools, dashboards, playbooks, and simulation software.
• Data-driven mindset with ability to interpret learning metrics and behavioral analytics.
• Strong cross-functional collaboration and project management skills.
• Marvel-level fluency in both spoken and written English
  
  

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more about our vision here.

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