Manager - Transition Management

PepsiCo


Date: 1 day ago
City: Hyderabad, Telangana
Contract type: Full time
Overview

The transitions specialist works with the transitions manager to plan and execute one or more of the migration projects.

  • This position will be responsible for successful migration of specified roles into GCC
  • They will work across the team to ensure knowledge sharing and enabling the delivery team to be well prepared for the go live

Responsibilities

  • Doing the following for their specific projects, under supervision of Transitions Manager
  • Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned
  • Provide feedback to TM/s on service design & solution documentation
  • Coordinate and successfully project manage the transition of processes in scope from the local site/s into the GCC (Manage the transition on site)
  • Collaborate with TM/s and local site management
  • Monitoring and reporting on transition progress
  • Resolving transitions issues, document risks and create mitigation plans
  • Providing a link during transition between the GCC Knowledge Capture Team, senior level management, TM, other stakeholders
  • Ensure the appropriate documentation of the local processes, including providing a quality review of documentation (Process Maps and Desktop Procedures)
  • Ensure correct application of transition methodology to each transition being managed by the TC
  • Ensure successful delivery of transition outputs, including Decision Gates, Ramp Up & Go Lives, and the overall transition completion

Qualifications

  • Proven ability to work with different stakeholders, excellent stakeholder management and client handling (domestic & international) skills
  • Excellent communication (written and oral) and interpersonal skills
  • Proven ability to manage change in a fluid, dynamic and evolving environment
  • Track record of excellent project execution / delivery preferred
  • Understanding of metrics, process improvements, lean and six sigma would be helpful
  • Proficient with MS Office - MS Excel and MS Power point in particular
  • 1 to 3 years: Minimum 1-2 years of relevant experience in a similar position (TS/Manager/ Project Manager) in an international SSC or BPO environment

Preferred:

  • 3 to 6 years: International experience; Proven track record of conducting or participating in onshore KC , operations expertise in HR/FP/Sales/Mktg for tower alignment

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