Manager-Technical Support Specialist

DP World


Date: 3 weeks ago
City: Bengaluru, Karnataka
Contract type: Full time
Job Description

  • Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation.
  • Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead.
  • Monitors emails for alert notifications from the service desk and resolves or escalates these as required.
  • Provides change management support during the weekend when on call.
  • Participates, enforces, and follows DPW change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure.
  • Adheres to DPW’s security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as DPW’s purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle.
  • Participate in post-incident reviews to capture lessons learned and drive follow-up actions for long-term improvement.
  • Provides onsite support for new site launches and server / network refreshes.
  • Other duties as assigned.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Software Engineer, Exchange

NatWest Group, Bengaluru, Karnataka
1 day ago
Join our digital revolution in NatWest Digital XIn everything we do, we work to one aim. To make digital experiences which are effortless and secure.So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.Our people work differently depending on their jobs and needs. From hybrid working to...

Area Manager B2B - Bangalore

bp, Bengaluru, Karnataka
1 day ago
Are you ready to join a team that’s driving the future of lubricants & beyond and setting new industry standards? Discover how our diverse and passionate people at Castrol are shaping the industry – and how you can be part of this journey.We’re seeking versatile experts who share our passion for innovation and excellence. Bring your outstanding perspective, collaborative spirit,...

Sr Analyst 1

HSBC, Bengaluru, Karnataka
2 days ago
Some Careers Have More Impact Than Others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...