Manager- Store

Vodafone Idea Limited


Date: 7 hours ago
City: Chennai, Tamil Nadu
Contract type: Full time
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

chennai

Job Purpose

  • Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
  • Execute marketing promotions, display and store experience schemes
  • Comply to all HSW guidelines and impart knowledge about HSW


Key Result Areas/Accountabilities

Sales

  • Achieve TNPS & EQ.
  • Deliver revenue targets for the store
  • Increase revenue per footfall by aiding customers’ purchase decisions
  • Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
  • Ensure and monitor quality of acquisition through the store


RoI

  • Achieve profitability (Return on investment) targets for the store
  • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)


Customer Service

  • Manage higher retention and achieve customer satisfaction for walk-in customers


Store Management

  • Ensure adherence to store processes in terms of documentation and systems
  • Ensure infrastructure / store upkeep
  • Maintain availability of stock at the store while adhering to norms
  • Ensure appropriate product placement & displays at store


Core Competencies, Knowledge, Experience

Good communication skills

Awareness on technology advancements & new digital product knowledge

Continuous Learning & Empowering Talent

Building Team Commitment

Leads Decision Making & Delivering Results

Products, Services and Technology Knowledge - Consumer

Sales Planning and Forecasting

Problem Solving

Qualifications

Must have technical / professional qualifications

  • Essential : Graduation - Regular
  • Desired : post - graduation in business management/MBA
  • work ex: 1 - 4 years
  • Experience of retail store and customer relationship management
  • Revenue Target achievement and cost management.


Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Service Desk Agent

Fujitsu, Chennai, Tamil Nadu
3 hours ago
Job description:Project Role : Service Desk AgentProject Role Description: Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills.Work Experience :  1 to 2 yearsWork location : Chennai Only (No relocation Supported) Work mode: Work from office, 24*7 shift Must Have Skills : Customer Handling Skills & Good communication skills (Fluency in...

Associate Technical Writer

Lightcast, Chennai, Tamil Nadu
1 day ago
Technical writers are a key link between product, engineering, support, implementation, marketing, and customers. As an associate technical writer you are responsible for the creation and maintenance of all documentation related to Light cast's products. You clearly and accurately communicate how Lightcast products work and the problems they solve. You work on multiple products simultaneously.Major ResponsibilitesDrive product enablement, increase NPS,...

Director- Program Delivery

Acentra Health, Chennai, Tamil Nadu
2 days ago
Job Title: Director – Program DeliveryWork Location: Hyderabad or Chennai (open to Bengaluru, Mumbai, Pune, NCR)Work Arrangement: Requires a minimum of 9 working days per month from the Chennai office, with the remaining days flexible to be worked from any of the other listed locations.Reports to: VP – Program DeliveryAbout the Role:The Director – Program Delivery will be responsible for...