Manager - Services - Field Service (Coimbatore)

Lauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry.

This position will be for Coimbatore for Lauritz Knudsen Electrical & Automation (A unit of Schneider Electric India Pvt. Ltd.)

Designation: Manager - Services - Field Service (Coimbatore)

Experience: 4 years to 10 years

Qualification: B.E/ B.Tech (Electrical)

Job Description:

1. Handling of branch warranty/post warranty complaints of all the LK Products
2. Achieving Revenue Targets of Spares/Recurring Business and ASC ACB Spare Business
3. Improving customer touch points by means of conducting Unsolicited Service Campaigns/First serve/In Plant Training Programs
4. Improving the Effectiveness & Efficiency of Customer Experience of Kochi Branch (Call Closure Time, Net Satisfaction Score etc..)
5. Inculcating safety culture within Team & partners to ensure zero accidents
6. Co-ordinating with cross functions on improving product quality(Design/Quality/Sales/BD) based on field Input

Functional Competencies:

1. Knowledge on LV/MV Switchgear & IA products
2. Vendor Management/ Experience in service sales(Spares/AMC/OMC etc..)
3. Working knowledge of MS office
4. Working knowledge of CRM platforms like SAP, SFDC preferred

Critical skills: Knowledge on LV/MV Switchgears along with IA products, Better communication skills to handle customers(Internal & External), Electrical Safety

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