Manager - Retail Store Operations
Vodafone Idea Limited
Date: 6 hours ago
City: Kanpur, Uttar Pradesh
Contract type: Full time

Role
Store Manager
Job Level/ Designation
Manager
Function / Department
Retail
Location
Job Purpose
Sales
Critical Success Factors
Must have technical / professional qualifications
Store Manager
Job Level/ Designation
Manager
Function / Department
Retail
Location
Job Purpose
- Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
- Execute marketing promotions, display and store experience schemes
Sales
- Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store
- Ensure and monitor quality of acquisition through the store
- Revenue -Deliver revenue targets for the store
- Increase revenue per footfall by aiding customers’ purchase decisions
- Achieve profitability (Return on investment) targets for the store
- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
- Manage churn and achieve customer satisfaction for walk-in customers
- Ensure adherence to store processes in terms of documentation and systems
- Ensure infrastructure / store upkeep
- Maintain availability of stock at the store while adhering to norms
- Ensure appropriate placement of pop-ups and product displays at store
- Execute marketing, branding and promotion activities
- Ensure fliers/ brand POS are available at store
- Resolve channel-specific issues within specific timelines
- Resolve store-specific issues within specific timelines
- Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
- Identify gaps in performance of immediate team and ensure training to bridge the same
- Ensure that the HSW norms are adhered to
Critical Success Factors
- Continuous Learning & Empowering Talent
- Building Team Commitment
- Leads Decision Making & Delivering Results
- Products, Services and Technology Knowledge - Consumer
- Sales Planning and Forecasting
- Solving Problems
- 2 – 5 years
- Experience of retail store and customer relationship management
- Revenue Target achievement and cost management
Must have technical / professional qualifications
- Essential : Graduation
- Desired : Full – time post - graduation in business management/MBA
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Compliance Officer
Ericsson,
Kanpur, Uttar Pradesh
1 week ago
Join our TeamAbout The RoleJoin Ericsson’s Group Function Third Party Assessments within Compliance Programs & Operations. You’ll design, implement, and advise on the programmatic elements of our Third-Party Management Program and serve as a senior subject-matter expert across Antitrust, Anti-Corruption, and Anti-Money Laundering.Location: the candidates can apply globally.What You’ll Do Support and enhance Ericsson’s TPM program. Lead end-to-end due diligence...

Sales Promoter
Samsonite Group APAC & Middle East,
Kanpur, Uttar Pradesh
1 week ago
About UsWho we are:Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of...

Relationship Manager - GL South East
Bajaj Finserv,
Kanpur, Uttar Pradesh
4 weeks ago
Location Name: Krishna Nagar - Rn Tagore RoadJob Purpose“This position is open with Bajaj Finance ltd.”Young and dynamic Experienced candidates with 2-4 yrs of experience in Gold Loans and who are passionate about building their career in the Gold loans domain.Should possess excellent written and verbal Communication and also should possess basic knowledge in MS office. Knowledge of the vernacular...
