Manager - Retail Store Operations

Vodafone Idea Limited


Date: 3 weeks ago
City: Kanpur, Uttar Pradesh
Contract type: Full time
Role

Store Manager

Job Level/ Designation

Manager

Function / Department

Retail

Location

Job Purpose

  • Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
  • Execute marketing promotions, display and store experience schemes


Key Result Areas/ Accountabilities

 Sales

  • Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store
  • Ensure and monitor quality of acquisition through the store
  • Revenue -Deliver revenue targets for the store
  • Increase revenue per footfall by aiding customers’ purchase decisions


RoI

  • Achieve profitability (Return on investment) targets for the store
  • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)


Customer Service

  • Manage churn and achieve customer satisfaction for walk-in customers


Store Management

  • Ensure adherence to store processes in terms of documentation and systems
  • Ensure infrastructure / store upkeep
  • Maintain availability of stock at the store while adhering to norms
  • Ensure appropriate placement of pop-ups and product displays at store


Marketing

  • Execute marketing, branding and promotion activities
  • Ensure fliers/ brand POS are available at store
  • Resolve channel-specific issues within specific timelines


People

  • Resolve store-specific issues within specific timelines
  • Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
  • Identify gaps in performance of immediate team and ensure training to bridge the same


HSW Compliance 

  • Ensure that the HSW norms are adhered to


Core Competencies, Knowledge, Experience

 Critical Success Factors

  • Continuous Learning & Empowering Talent
  • Building Team Commitment
  • Leads Decision Making & Delivering Results


Threshold Functional Competencies

  • Products, Services and Technology Knowledge - Consumer


Differentiating Functional Competencies

  • Sales Planning and Forecasting
  • Solving Problems


Experience

  • 2 – 5 years
  • Experience of retail store and customer relationship management
  • Revenue Target achievement and cost management


Qualifications

 Must have technical / professional qualifications

  • Essential : Graduation
  • Desired : Full – time post - graduation in business management/MBA

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Sales Manager Banc assurance

Bajaj Allianz General Insurance, Kanpur, Uttar Pradesh
22 hours ago
ExecutionSupport partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines. Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc.Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as requiredResolve operational issues...

Sales Promoter

Samsonite Latinoamérica, Kanpur, Uttar Pradesh
2 weeks ago
QUIÉNES SOMOSWho We AreSamsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of...

Operations Lead, Istri Project

Udhyam Learning Foundation, Kanpur, Uttar Pradesh
3 weeks ago
About Udhyam:Udhyam Learning Foundation (Udhyam) is on a mission towards Making Bharat Entrepreneurial. We believe that entrepreneurship is a powerful way to channelize an individual’s potential. Entrepreneurship enables agency and allows an individual to work on their strengths while creating value for the world.Our programs: Udhyam Shiksha works on developing entrepreneurial mindsets among the youth and enabling them to achieve...