Manager - Retail Store Operations

Vodafone Idea Limited


Date: 14 hours ago
City: Rewāri, Haryana
Contract type: Full time
Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

Bahadurgarh

Job Purpose

  • Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
  • Execute marketing promotions, display and store experience schemes
  • Comply to all HSW guidelines and impart knowledge about HSW


Key Result Areas/Accountabilities

Sales

  • Achieve TNPS & EQ.
  • Deliver revenue targets for the store
  • Increase revenue per footfall by aiding customers’ purchase decisions
  • Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
  • Ensure and monitor quality of acquisition through the store


RoI

  • Achieve profitability (Return on investment) targets for the store
  • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)


Customer Service

  • Manage higher retention and achieve customer satisfaction for walk-in customers


Store Management

  • Ensure adherence to store processes in terms of documentation and systems
  • Ensure infrastructure / store upkeep
  • Maintain availability of stock at the store while adhering to norms
  • Ensure appropriate product placement & displays at store


Core Competencies, Knowledge, Experience

Good communication skills

Awareness on technology advancements & new digital product knowledge

Continuous Learning & Empowering Talent

Building Team Commitment

Leads Decision Making & Delivering Results

Products, Services and Technology Knowledge - Consumer

Sales Planning and Forecasting

Problem Solving

Qualifications

 Must have technical / professional qualifications

  • Essential : Graduation - Regular
  • Desired : post - graduation in business management/MBA
  • work ex: 1 - 4 years
  • Experience of retail store and customer relationship management
  • Revenue Target achievement and cost management.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Value Stream Leader

GKN Automotive, Rewāri, Haryana
6 days ago
Key Responsibilities JOB DESCRIPTION Operations ManagementSupervise others working within established operational systems.Production PlanningDevelop daily and weekly production plans for value streams to include resource planning and monitoring and reporting on performance against the plan.Leadership and DirectionExplain the local action plan, to support team members in their understanding of what needs to be done, and how this relates to the broader...

Deputy Manager/Manager- Human Resources

JTEKT INDIA LTD., Rewāri, Haryana
1 week ago
Role & ResponsibilitiesTalent Management Statutory Compliances as per applicability: Labor Law / Environmental / Social Security/ Employment Laws etc.Meetings & Management Reviews: Plant Hoshin, SIP/SPR / New Joiners Meet / Canteen Committee meetings / Works Committee Meetings / Town Hall Meeting etc.Handling Audits-Internal & External (Govt. & Non Govt.)Participating & coordinating CSR ActivitiesManpower Management-Onboarding, Induction etc.Coordinating Internal & External Visits.Managing...

Relationship Manager-Rural Business Banking

IDFC FIRST Bank, Rewāri, Haryana
3 weeks ago
Job RequirementsJob Requirements Role/ Job Title: Relationship Manager - Rural Business BankingFunction/ Department: Retail BankingJob PurposeThe role entails providing financial solutions to meet the working requirements of Rural business banking customers and ensuring best-in-class relationship management and customer experience to become their banking partner of choice. The role bearer is responsible for asset NTB client acquisition along with liabilities and...