Manager - Retail Store Operations
Vodafone Idea Limited
Date: 3 weeks ago
City: Kanpur, Uttar Pradesh
Contract type: Full time

Role
Store Manager
Job Level/ Designation
Manager
Function / Department
Retail
Location
Job Purpose
Sales
Critical Success Factors
Must have technical / professional qualifications
Store Manager
Job Level/ Designation
Manager
Function / Department
Retail
Location
Job Purpose
- Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
- Execute marketing promotions, display and store experience schemes
Sales
- Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store
- Ensure and monitor quality of acquisition through the store
- Revenue -Deliver revenue targets for the store
- Increase revenue per footfall by aiding customers’ purchase decisions
- Achieve profitability (Return on investment) targets for the store
- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
- Manage churn and achieve customer satisfaction for walk-in customers
- Ensure adherence to store processes in terms of documentation and systems
- Ensure infrastructure / store upkeep
- Maintain availability of stock at the store while adhering to norms
- Ensure appropriate placement of pop-ups and product displays at store
- Execute marketing, branding and promotion activities
- Ensure fliers/ brand POS are available at store
- Resolve channel-specific issues within specific timelines
- Resolve store-specific issues within specific timelines
- Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
- Identify gaps in performance of immediate team and ensure training to bridge the same
- Ensure that the HSW norms are adhered to
Critical Success Factors
- Continuous Learning & Empowering Talent
- Building Team Commitment
- Leads Decision Making & Delivering Results
- Products, Services and Technology Knowledge - Consumer
- Sales Planning and Forecasting
- Solving Problems
- 2 – 5 years
- Experience of retail store and customer relationship management
- Revenue Target achievement and cost management
Must have technical / professional qualifications
- Essential : Graduation
- Desired : Full – time post - graduation in business management/MBA
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Deputy Area Manager - Debt Management Services - Urban GCL
Bajaj Finserv,
Kanpur, Uttar Pradesh
1 week ago
Location Name: KanpurJob PurposeThe Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.Duties And ResponsibilitiesAchieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates and providing proper guidelines. Milestone reviewing and tracking.Ensure legal guidelines are complied with while repossessing products.Travelling with the RO's.To do timely...

Debt Manager-Flows-2 Wheeler Loan
IDFC FIRST Bank,
Kanpur, Uttar Pradesh
3 weeks ago
Job RequirementsJob Title – Collection ManagerFunction – CollectionsJob PurposeThe role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to...

Senior Ops Staff
Blue Dart,
Kanpur, Uttar Pradesh
4 weeks ago
Qualification: Minimum 12th pass preferably Graduate.Experience:3-4 years of experience from Service Centre background.Age:28 to 32 yearsKnowledge:Should know local geography.Skills: Should possess a two-wheeler Should possess a valid DL (Driving License) High organizational commitment Good team worker Preferably knows basic Computers Good communication in Local/Hindi/English languages.
