Manager - Retail Franchisee Operations

Vodafone Idea Limited


Date: 3 weeks ago
City: Mysore, Karnataka
Contract type: Full time
Role

Franchisee Lead

Function / Department

Retail

Location

Mysore

Job Purpose

Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)

Core Competencies, Knowledge, Experience

  • Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
  • Ensure and monitor quality of acquisition
  • Ensure availability of stock adhering to norms
  • Deliver overall revenue targets through channels
  • Achieve total target for up-selling and cross-selling
  • Facilitate roll-out of Frenchie Store (incl. selection of partners, location etc.) and meet expansion targets
  • Coach channel partners to improve efficiency, drive profitability and adherence to processes
  • Manage churn and customer satisfaction for walk-in customers at touch point
  • P&L management skills
  • Understanding of store management and customer relationship management
  • Leadership & people management skills


Must Have Technical / Professional Qualifications

Graduate

2-3 years of work experience in Retail Industry

Store Management & Customer Relationship Management

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