Manager - Retail Franchisee Operations
Vodafone Idea Limited
Date: 3 weeks ago
City: Mysore, Karnataka
Contract type: Full time
Role
Franchisee Lead
Function / Department
Retail
Location
Mysore
Job Purpose
Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)
Core Competencies, Knowledge, Experience
Graduate
2-3 years of work experience in Retail Industry
Store Management & Customer Relationship Management
Franchisee Lead
Function / Department
Retail
Location
Mysore
Job Purpose
Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)
Core Competencies, Knowledge, Experience
- Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
- Ensure and monitor quality of acquisition
- Ensure availability of stock adhering to norms
- Deliver overall revenue targets through channels
- Achieve total target for up-selling and cross-selling
- Facilitate roll-out of Frenchie Store (incl. selection of partners, location etc.) and meet expansion targets
- Coach channel partners to improve efficiency, drive profitability and adherence to processes
- Manage churn and customer satisfaction for walk-in customers at touch point
- P&L management skills
- Understanding of store management and customer relationship management
- Leadership & people management skills
Graduate
2-3 years of work experience in Retail Industry
Store Management & Customer Relationship Management
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