Manager - Quality

Vodafone Idea Limited


Date: 9 hours ago
City: Vadodara, Gujarat
Contract type: Full time
Role

Manager – Quality

Job Level/ Designation

M1

Function / Department

Technology/Quality

Location

Baroda

Job Purpose

This role will be accountable for Quality and Performance of RAN network and to lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones.

Key Result

Areas/Accountabilities

  • Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.
  • Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution
  • Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds
  • Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution
  • Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs
  • Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.
  • Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team
  • Building strong relationships with cross verticals


Core Competencies,

Knowledge, Experience

  • In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
  • Excellent domain knowledge and on- field optimization experience
  • Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
  • People management capability, very good cross functional co-ordination.
  • Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented


Education

Knowledge

Skills/Ability

B-Tech Electronics and Telecommunications with 8+ years of experience

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Head Resource Management Group

WovV Technologies, Vadodara, Gujarat
2 days ago
Job SummaryManage stakeholder relationships, drive the recruitment processes, which includes talent branding, sourcing strategies, selection process, candidate experience, data management and all the related responsibilitiesLead a team of recruiters and drive position closures. Manage target setting, track team achievements and measurable result and KPI parameters through data based MIS reporting.Manage multiple vendors for contract staffing/ external staffing agencies and vendor...

Salesforce Solutions Architect

Convoso, Vadodara, Gujarat
1 week ago
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.Who We Are:While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as...

Senior Manager - 1 Packaging & Devices Development

SUN PHARMA, Vadodara, Gujarat
1 week ago
Job TitleSenior Manager – Packaging DevelopmentBusiness UnitR&D1 Regulatory AffairsJob GradeG9B/G9ALocation :BarodaAt Sun Pharma, we commit to helping you “Create your own sunshine”— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community. Are You Ready to Create Your Own Sunshine? As you enter the Sun Pharma world, you’ll find...