Manager - Quality

Vodafone Idea Limited


Date: 6 days ago
City: Vadodara, Gujarat
Contract type: Full time
Role

Manager – Quality

Job Level/ Designation

M1

Function / Department

Technology/Quality

Location

Baroda

Job Purpose

This role will be accountable for Quality and Performance of RAN network and to lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones.

Key Result

Areas/Accountabilities

  • Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.
  • Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution
  • Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds
  • Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution
  • Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs
  • Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.
  • Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team
  • Building strong relationships with cross verticals


Core Competencies,

Knowledge, Experience

  • In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
  • Excellent domain knowledge and on- field optimization experience
  • Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
  • People management capability, very good cross functional co-ordination.
  • Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented


Education

Knowledge

Skills/Ability

B-Tech Electronics and Telecommunications with 8+ years of experience

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Expert Database Administrator (SQL DBA, Azure)

Altera Digital Health, Vadodara, Gujarat
1 day ago
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate...

Planner (Management System Certification Audit Planning and Scheduling)

DNV, Vadodara, Gujarat
4 days ago
About UsWe are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance...

Manager - Transportation and Customs Operations

GEA Group, Vadodara, Gujarat
1 week ago
Responsibilities / Tasks Responsible to Maintain the Statutory Registers and Records for EOU units. Ensure Import Pre-shipment documents compliance checks as per FTP. Bank Guarantee and Continuity Bond, Customs License (MEIS, AA) awareness. Obtaining approval from KSEZ / Range for Re-Exports for EOU units. Capable to answer customs queries if any. Overview of Import /Export documents compliance check before the...