Manager, Post-Sales Inside Sales (AMER)

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

About The Role

We are seeking a high-performing, revenue-focused Manager to lead our Technical Account Managers (TAMs) handling renewals and expansion for the US & Canada region.

As part of our Inside Sales team operating from Pune, this role is a strategic sales leadership position, not a support function. You will be responsible for managing renewals, driving upsell opportunities, improving forecasting accuracy, and coaching your team to exceed targets.

This is a night shift role, ensuring real-time alignment with our customers in North America.

Key Responsibilities:

Revenue Growth & Forecasting

• Own and drive renewals & expansion strategy across SMB accounts in US & Canada.
• Ensure accurate forecasting, pipeline management, and quota attainment for the TAM team.
• Develop scalable playbooks for renewals, expansion, and customer retention strategies.
  
  
  

Lead & Develop a High-Impact Team

• Manage and coach a team of quota-carrying TAMs, ensuring performance optimization and goal alignment.
• Drive continuous learning, sales coaching, and structured career growth within the team.
• Identify high-potential accounts for strategic growth and expansion.
  
  
  

Customer Engagement & Success

• Strengthen executive-level relationships within key accounts to ensure long-term partnership success.
• Lead proactive health checks and value-driven discussions to maximize retention.
• Ensure seamless coordination with Product, Marketing, and Sales Ops to optimize customer engagement.
  
  
  

Data-Driven Decision Making

• Track and report sales performance, renewal trends, and expansion success to leadership.
• Leverage Gong, Salesforce, and other analytics tools to identify trends and improve processes.
• Use data insights to refine renewal and upsell strategies, reducing churn and increasing lifetime value.
  
  
  

Who You Are

3 to 5+ years of experience in cybersecurity sales, renewals, or technical account management.

2+ years of leadership experience, driving results in quota-carrying sales or account management roles.

Strong background in sales forecasting, renewal strategies, and pipeline management.

Excellent communicator, able to engage stakeholders from front-line security engineers to C-level executives.

Highly organized and data-driven, with expertise in sales tools like Salesforce, Gong, or similar platforms.

Self-starter who thrives in a high-growth, fast-paced environment.