Manager - Payment Services

Some Careers Open More Doors Than Others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

GCOO Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly.

We are currently seeking an experienced professional to join the Payment Services team.

Job Introduction

• Manage and control daily operations and administration of the regulatory reporting team (which includes timely processing of all capital account queries and transactions- ECB/ODI/FDI/BOLOPO etc , regulatory filings, RBI liaison, customer and business engagement etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
• Monitor performance of external vendors and operating staff in the unit
• Ensure standardization of processes. Process notes to be updated on a regular basis.
• Regulatory reporting activities as per RBI and other regulators requirements.
• Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner.
• Ensure day to day processes are run as per defined procedure notes and policies.
• Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
  
  

Principal Responsibilities

• Manage and control daily operations and administration of the regulatory reporting team (which includes timely processing of all capital account queries and transactions- ECB/ODI/FDI/BOLOPO etc , regulatory filings, RBI liaison, customer and business engagement etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
• Monitor performance of external vendors and operating staff in the unit
• Ensure standardization of processes. Process notes to be updated on a regular basis.
• Regulatory reporting activities as per RBI and other regulators requirements.
• Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner.
• Ensure day to day processes are run as per defined procedure notes and policies.
• Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
  
  

Qualifications - External

This role requires 1-3 years of overall Banking exposure with 1 year of specialized experience in managing Capital Account Transactions like

ECB/ODI/FDI/BOLOPO

(ECB: External Commercial Borrowings

ODI: Overseas direct Investment

FDI: Foreign Direct Investment

BOLOPO: Branch Office, Laison office and project office)

Skills Required For Success Are

• Fema knowledge
• People and Stakeholders Management
• Strong Communication and decision making ability
• Thinking and Problem solving skills
  
  

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India