Manager - Operations and Service

Location Name: Bengaluru - Residency Road

Job Purpose

“This position is open with Bajaj Finance ltd.”

•  Daily Monitoring of QC & other process at LBO end.
•  Disbursement processing on Finnone & SFDC for Consumer products
  
  
  

Duties And Responsibilities

PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)

•  Disbursement/Functional Accountabilities
  
  
  

Disbursement processing on Finnone & SFDC for Consumer products

Should be able to handle and manage partner for various process.

Utilization of HC available at Vendor to get maximum productivity.

•  Additional Accountabilities
  
  
  

Making follow up with internal stakeholders such Sales, IT, Product for resolution of any issue faced while processing.

Responsible for maintaining accuracy for processed cases

•  Preparation of daily report & circulation with stakeholders.
•   MAJOR CHALLENGES
  
  
  

(Challenges faced on an on-going basis in carrying out the job)

•  Partner/Vendor Management
  
  
  

Responsible for managing all the activities at partner end alongwith process/ accuracy etc

•  Volume Uncertainty:
  
  
  

Unexpected volume increases due to process changes, addition of new products, Communication triggered from various department etc.

•  System related Issues
  
  
  

Issues faced while processing cases in various systems.

•   DECISIONS
  
  
  

(Key decisions taken by job holder at his/her end)

•  HC Utilization:
  
  
  

Deciding how and when to utilize the users depending on the volume of various process

•  Training:
  
  
  

User to take decisions on training/ retraining basis the accuracy

•   INTERACTIONS
  
  
  

(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients

Roles you need to interact with inside the organization to enable success in your day to day work 

•  Business/Product team:
  
  
  

For processing of cases, pendency, hold reduction etc

•  IT team:
  
  
  

For any issues being faced, ID creations, new improvements etc

•  Branch Ops:
  
  
  

To discuss process changes, Feedback from branch, clearance of pending cases

•  PMO Team:
  
  
  

To work on new system related improvements. To work on new data provided for checking etc.

External Clients

Roles you need to interact with outside the organization to enable success in your day to day work 

Vendor (Cogent)

•   DIMENSIONS
  
  
  

(Key numerical data which will reflect the scope and scale of activities concerning this job)

Financial Dimensions

(These should be quantifiable numerical amounts)

•  Productivity per associate.
•  Utilization of capacity at partner end
•  Maintain accuracy of cases processed by partner users
  
  
  

Other Dimensions

(Significant volume dimensions associated with the job)

 Total Team Size: 6 (including self and manager)

 Number of Direct Reports: 0

 Number of Indirect Reports: 0

 Number of Outsourced employees: 200-250 (at Cogent)

 Number of locations: 1 (Bareilly)

 Number of products: B2B & B2C

Required Qualifications And Experience

SKILLS AND KNOWLEDGE

(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

•  Graduate
•  Min of 6 years of relevant work experience