Manager - Microfinance

Location Name: Salem MFI

Job Purpose

“This position is open with Bajaj Finance ltd.”

To direct, control and supervise the support services at branch level to facilitate its success. Ensure free flow of communication and efficient use of resources throughout branches and play vital role for sourcing properties, handover to business, ensuring smooth functioning of day-to-day operations at branches including branches opening, security, housekeeping, employee welfare and smooth flow of other amenities. Essentially looking after implementation of necessary measures and policies at branch level in different capacities for administration and cost control to do its work.

Duties And Responsibilities

•   PRINCIPAL ACCOUNTABILITIES
  
  
  

(Accountabilities associated with the job)

 Infrastructure

 Property Sourcing

 Documentation – Legal Report & Lease Deed

 Landlord Scope of Works

 Furnishing Works

 Handover to Business

 General Administration

 Branch Maintenance

 Workstation Allocation

 General Stationery Procurement and Issuance

 Branches Petty Cash

 Vendor Management

 Identification of suitable vendors

 Fetching Quotes and negotiations

 Vendor Code Creation

 Annual Maintenance Contracts

 Service Level Agreements

 Facilities Management

 Monitoring House Keeping Services

 Serving Month end snacks

 Deployment of Coffee Day Machine & Micro Oven as per metrics

 Repair & Maintenance

 Furniture & Equipment Repairs

 Periodic General Services for critical equipment

 Security Management

 Deployment of Security Guards

 Monitoring CCTV & IAS

 People Management

 Team Orientation & Team Development

•   MAJOR CHALLENGES
  
  
  

(Challenges faced on an on-going basis in carrying out the job)

•  Seat Shortage Issues
•  Employee Parking issues – Insufficient Parking Space and Improper Parking
•  Customer Parking issues & Police Complaints
•  Customer nuisance & easy access to working areas
•  Vendor Support on Critical Equipment failure & resolutions
•  Landlord’s GST rental payments
•  Vendor Bill Payments – Huge delay in payments & abrupt blockage of vendor codes by PE team
•  No proper communication from HO on vendor payments and Purchase Order Generations
•  Petty Cash Reimbursements
•  IT Team Support on branch network & printer issues
•  Labour officials visits & legal notices
•  Electricity failure & complaints
•  Courier dispatch, delay in delivery & non-delivery issues
•   DECISIONS
  
  
  

(Key decisions taken by job holder at his/her end)

•  Suitable New Properties identification, shortlist and recommend
•  New Property Layout Modifications
•  Additional furnishing works at new sites
•  Additional Seats creation in existing premises
•  Local Purchase using petty cash
•  Electricity charges payment through landlords
•  Housekeeping & Security manpower replacements & work schedule
•  Housekeeping & Security Agencies Changing
•  Non-PO Repair & Maintenance works through petty cash
•  Branches requirements indent raising to concern teams / SPOC
•  General Stationery Procurement through work store
•  Local Vendor Identification and finalization
•  Branches Closure & Open during emergency
•  Branches Floor Access restriction to employees, third parties and customers
•  Parking space allotment
•  Asset Transfer to other locations and scrapping
•  Shredding unwanted documents from branches
•   INTERACTIONS
  
  
  

(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients

Roles you need to interact with inside the organization to enable success in your day to day work 

•  Need to address Branch Emp
  
  
  

Educational Qualifications

Required Qualifications and Experience

•  Qualifications
  
  
  

Master of Business Administration (or) Master of Commerce (or) Master Of Arts (or) Master of Public Administration (or) Commerce Graduate (or) Arts Graduate

•  Work Experience