Manager - L1 Support - NZ & EZ

·       Training to ISP:  Training existing and new ISPs on product understanding, product handling and key applications.

·       Development of STC trainers: Conduct Train the trainer program for STC. Help them prepare training modules.

·       Development of local service centers: Co-ordinate for appointment, training of service centers & specific support needs of service centers.

·       Conduct application meet.

 ·       Application support:

o   Prepare technical guidelines for fan, pump, compressor, crane CT, LT, Hoist; conveyor, etc

o   Prepare guidelines on use of various communication protocols in Drives & PLC.

o   New application development in close working with Sales / ISP.

·       Product presentations and demonstration at End users, OEMs & consultants.

·       Support to sales & service: Help in project specification compliance.

Competencies:

·       Experience in site execution of automation projects involving VFD, PLC, HMI & SCADA and hands-on experience on programming software of PLC & SCADA.

·       Should have worked as individual and also as a part of cross Function Team

·       Strong verbal and written communication skills to effectively collaborate with stakeholders and document processes.

·       Excellent troubleshooting skills and ability to work under pressure.

Critical Knowledge

Market and Environment

Awareness of industrial automation market trends (Country) especially related to VFD, PLC & HMI. Domain Knowledge of major verticals, F&B, MMM, WWW, Petrochemicals and application within the segments.

Understanding customer requirement

Understanding of competiton

Technical and Professional

Industrial Automation System, Software solutions, Industry segments

Industrial Applications Knowledge

B.E. / B.Tech

Experience: 6-10 years