Manager I, Marketing Ops, Books Marketing

Description

We are looking for an experienced professional to manage marketing, site merchandising, and process optimization for our Digital Shared Services Marketing team. This individual should thrive in a fast-paced environment where they can drive customer experience improvements and be instrumental in expanding our capabilities across multiple digital teams.

Key job responsibilities

• Front line manager for a team, approximate size ~15-18 which builds marketing campaigns and supports quality check of campaigns across different languages.
• Owner of program specific goals around SLA, quality and productivity
• Manage stakeholder communication & requirements. Ensure that business processes are well documented and continuously updated.
• Work with product and technical teams to build and improve the tools and technology to support the process.
• Define, measure and present operating metrics to senior Management.
• Manages people performance and support career growth.
• Responsible for identifying customer impacting issues, finding and implementing solutions.
• Responsible for escalating issues on a need basis such as spike in volumes vs. forecast, people issues, etc.
• Participate in hiring and mentoring leadership talent pipeline.
  
  

About The Team

Optimus team provides marketing, merchandising and operational support across Books organization. We manage end-to-end campaign execution including emails, push notifications, onsite promotions, and selections across 10 GLs. The team's core strength lies in standardizing operations through SOPs and automation, while providing end-to-end campaign support from creation to performance tracking.

Basic Qualifications

• Graduate (any stream).
• 6+ years of overall experience of which a minimum 3+ years in managing people.
• Track record of meeting and exceeding high service delivery standards.
• Experience in driving process excellence and productivity improvement
• Experience owning and building processes with limited guidance.
• Experience in independently conducting deep dives to aid problem solving, by identifying blockers and coming up with solutions.
• Identify continuous process improvement opportunities globally, reducing SLAs, and should be able to independently drive these initiatives.
• Demonstrated experience working with program managers and business teams.
• Willingness to work flexible work hours.
• Experience using data and metrics to measure impact and determine improvement.
  
  

Preferred Qualifications

• 2+ years of knowledge/experience in marketing would be preferred
• Experience in managing process and operational escalations
• Experience in SLA management
• Exposure to process improvement/quality control tools and methods
• Experience in understanding metrics and developing them.
  
  

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Company - ADCI MAA 15 SEZ - K20

Job ID: A2974419