Manager, Global Workflow (MS)

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

This Pune-based role is instrumental in strengthening the effectiveness and strategic impact of our Managed Services Delivery Teams in Pune. This position acts as a critical link between Delivery Teams across multiple regions, supporting project delivery, ensuring coordination of workflows across multiple projects and/or teams, providing guidance and support to analysts, providing leadership to maintain team integrity, facilitating effective workflow planning, and supporting smooth project execution.

The ideal candidate will bring deep industry expertise, proven leadership skills, and a strong commitment to mentoring and developing junior talent. A key objective is to foster seamless collaboration across global teams and enhance the visibility and value of the offshore delivery model.

Job Duties

Act as a strategic ambassador for the Pune team, ensuring consistent quality and responsiveness that builds confidence and strengthens collaboration across global delivery teams.

Supervisory Oversight

• Supervise, guide, evaluate, oversee, and provide feedback to staff.
• Evaluate and communicate the team’s performance against quality control metrics and resolve any issues in a timely fashion.
• Provide direction and guide junior colleagues on novel or complex performance issues and delivery of results to clients and/or internal staff as needed.
• Help facilitate and support HR in hiring processes, review curriculum vitae, and participate in new hire interviews.
• Implement and follow new hire onboarding procedures.
• Review employee utilization and timeliness of supervisees’ timecards submission.
  
  

Workflow and Project Coordination

• Provide administrative and operational support to Delivery Team to ensure projects are executed efficiently.
• Assist with project reporting, tracking progress, and updating project information
• Serve as a liaison between delivery teams, operations, project managers, and other internal customers to facilitate clear communication and timely updates.
• Perform other ad-hoc work/special projects as necessary to support ACA’s various client and internal initiatives.
  
  

Required Education And Experience

• Bachelor’s degree in Business Administration, Project Management, Operations, or related field.
• Minimum ten (10) years of professional experience
• Minimum four (4) years of supervisory or team leadership experience within the GRC, compliance, or financial services domain
• Strong organizational skills with a keen eye for detail.
• Ability to multitask, prioritize, and work independently with minimal supervision.
• Excellent verbal and written communication skills to interact effectively across teams and stakeholders.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  
  

Required Skills And Attributes

• Demonstrated professional integrity.
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.
• Dedicated to upholding ACA’s high-quality standards and customer service focus
• Strong collaboration and interpersonal skills.
• Analytical mindset with the ability to identify and solve issues proactively.
• Effective time management and organizational skills.
• Adaptability in a fast-paced, evolving environment.
• Commitment to process improvement and operational excellence.
• Strong understanding of compliance monitoring or GRC Frameworks is highly preferred
  
  

What working at ACA offers:

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial and emotional well-being.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.