Manager-Customer Quality-MPF-Chakan-Pune

TK Elevator


Date: 10 hours ago
City: Pune, Maharashtra
Contract type: Full time
What We Expect

  • Lead, mentor, and manage a team of claims adjusters and support staff, fostering a positive and high-performing work environment.
  • Oversee the entire claims lifecycle, from initial notice to resolution, ensuring timely and accurate processing of all claims related to elevator issues.
  • Possess or utilize in-depth technical knowledge of elevator and escalator systems to understand the nature of claims, including mechanical, electrical, and hydraulic components.
  • Conduct thorough investigations into claims, gather documentation, and evaluate the extent of liability and damages based on policy provisions and technical assessments.
  • Ensure all claims handling activities adhere to internal policies, industry standards, and relevant local and national regulatory requirements.
  • Track key performance indicators (KPIs), analyze trends, and prepare reports for management to assess departmental performance and identify areas for improvement.
  • Develop and implement strategies to enhance claims processing efficiency, reduce turnaround times, and incorporate best practices and digital tools.
  • Liaise and collaborate with internal departments such as underwriting and legal, as well as external partners like insurance brokers and vendors, to resolve complex issues.

Who We Are Looking For

  • Bachelor’s or Master’s degree in Mechanical Engineering
  • Working experience of 10-12 years and at least 3 years in the similar Elevator or similar Industry.
  • Strong knowledge of elevator and escalator systems, including electrical, mechanical, and hydraulic systems.
  • Excellent verbal and written communication skills for interacting with team members, clients, and other stakeholders.
  • Meticulous attention to detail to ensure accuracy in documentation and record-keeping.
  • Experience in claims management, preferably within elevator industry.

What we offer

Health and Safety – Highest standards and a wide range of health promotion and healthcare activities

Compensation -Fair working conditions and competitive compensation

Collaboration and Diversity – Collegiality is of huge importance we treat everyone with respect and appreciation

Who we are Contact

To apply please send your CV to [email protected]

In case you would like to pursue this opportunity share with us the below details

  • Current Annual CTC : Fixed and Variable
  • Expected CTC :
  • Total Years of Experience:
  • Notice Period:
  • Reason for change:
  • Permanent address:
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