Manager, Continuous Improvement

Who We Are

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

Summary

The position of a Manager, Continuous Improvement is accountable for executing continuous improvement (CI) initiatives across the functions. The position is responsible for designing and executing the strategies that works to impact Quality, Cost, and Delivery at functional and organization level. This position will provide training, expertise, and direction for improvement activities to support the business goals and objectives at functional level. This position will also work closely with a cross-functional leadership team, to identify, recommend, develop, implement, and support cost- effective operational/business solutions for all aspects of the business functions. The individual must have a working understanding of and past experience with automation techniques, concepts and use cases esp RPA

Skills & Competencies

• Excellent understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping; working understanding of and past experience with RPA
• Working experience with functional leaders to establish and execute CI
• roadmap to deliver baseline results
• A completer-finisher’ taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm the outcome/success.
• Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint
• Business Acumen – Ability to understand Business, practices, operations, objectives, and deliverables
• Consultation and coaching
• Strategic and analytical
• Change management
• Advance presentation skills
  
  
  

Essential Functions

• To identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking.
• To lead and facilitate process improvement-based workshops to drive ideas and solutions.
• To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.
• To identify trends and process variations as part of establishing a continuous improvement monitoring system.
• Development and Implementation of a ‘best-in-class’ continuous improvement strategy
• To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
• To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis
• To work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements.
• To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.
• To ensure the business impact and project objectives/dependencies are identified, reported on, and managed at all times
• To set up a program, deliver coaching and run projects pan jurisdiction
• To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects
  
  
  

Required Experience

• Minimum 9+ years proven continuous improvement analytical experience from a similar role, including project management and business analysis.
• Experience of designing or implementing a framework of continuous improvement in a multi-jurisdictional organization.
• Experience of hands-on implementation of continuous improvement programs.
• Experience of designing remediation plans to address productivity and efficiency issues, and track record of following through to ensure closure.
• Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between.
• Process Improvement Methodologies (Lean, Six Sigma, Processes Reengineering), RPA (experience of working with one / more of AA, UiPath, Blue prism etc.) –application & execution, ideally in BPO/KPO sector.
  
  
  

Preferred Education

• Bachelor's degree in any discipline from an accredited college or university
• 2-year full time Post Graduate degree (MBA or equivalent) from an accredited college or university
• Minimum accredited Lean Six Sigma Green Belt, preferably Black Belt
  
  
  

What Will Magnit Offer You

Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

If this role isn’t for you

Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit

https://magnitglobal.com/us/en/company/careers.html

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.

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