Manager - Cluster Operations - Express Logistics

DP World


Date: 14 hours ago
City: Thāne, Maharashtra
Contract type: Full time
Job Description

 FILING INFORMATION

Position

Manager – Cluster Operations

Department

Express Business, Operations

Location

Multiple

Band

3

Reporting To

DGM – Regional Operations

Roles & Responsibilities

Key responsibilities

  • Ownership of cost, cost should be as per defined matrix for the cluster. Ensure Cost budgets are delivered.
  • Responsible for the operation of the Branch and Hub , conducting operations review, operational efficiency and cost effectiveness
  • Identify / manage a team of Branches and Hubs , transport coordinators and team members of all cluster branches and Hubs.
  • Ensure required number of labour made available at Branch and Hubs and sufficient SBP’S are made available for all cluster Branches.
  • Ensure complete adherence to safety, tax and legal non compliances as communicated by HO
  • Proposed corrective and preventive measures in case of misconduct or deviation from standard setting
  • Does the daily operational communication with the client, addressing all client requirements in cooperation with their subordinates.
  • Ensure highest customer satisfaction through amazing service levels
  • Constantly interact with all existing customers.
  • Identify suitable team members based on the required job profiles.
  • Governed by the rules of work safety and is responsible for training new employees in this area
  • Constantly nurture and motivate all the team members
  • Identify and maintain pipeline of talent.

Qualifications & Competencies

  • Minimum of 7-10 years of experience in leading teams in the Express Business.
  • Experience of handling labour / placement of vehicles.
  • Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders.
  • Demonstration of strong planning skills essential
  • Good interpersonal skills and ability to effectively work with senior leadership.
  • Strong desire to improve our service, products, and processes, with ability to drive continuous improvement.
  • Ability to impact organization results through influence across organizational boundaries.
  • Strong networker, influencer, and team player.

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