Manager - Cloud & Security Customer Service Operations
Tata Communications
Date: 1 day ago
City: Chennai, Tamil Nadu
Contract type: Full time
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Demonstrable experience in a similar Test Mgmt / QA role
Proficient in Zephyr, Jira and other toolsets commonly used
Skilled in test modelling, planning, execution, and reporting.
Excellent stakeholder management and interpersonal skills.
Strong analytical and problem-solving skills
Ability to work under pressure and manage competing priorities
Key Responsibilities And Accountabilities
Experience - 8 to 10 yrs of Exp
Test Strategy & Planning
Define, implement, and evolve customer application Test Framework in line with governance standards.
Create and maintain visual test timelines to support planning and stakeholder engagement.
Develop tailored test models for each stage, including data design and test case optimisation.
Align test scope, objectives, and environments with internal and external stakeholders.
Execution & Oversight
Produce and maintain detailed test plans, securing appropriate resourcing to execute, overall alignment and readiness.
Oversee daily test execution, monitor progress, and resolve process issues.
Coordinate triage, track, and drive resolution of defects through structured issue management.
Reporting & Governance
Build and maintain test reporting dashboards for testers, suppliers, CPD, and senior management.
Provide post-go-live hyper care support, ensuring closure of high-priority defects.
Collate and produce test stage closure reports, ensuring audit compliance and documentation integrity.
Engage with suppliers, internal teams, and senior stakeholders to ensure quality and alignment.
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
- Skillsets:
Demonstrable experience in a similar Test Mgmt / QA role
Proficient in Zephyr, Jira and other toolsets commonly used
Skilled in test modelling, planning, execution, and reporting.
Excellent stakeholder management and interpersonal skills.
Strong analytical and problem-solving skills
Ability to work under pressure and manage competing priorities
Key Responsibilities And Accountabilities
Experience - 8 to 10 yrs of Exp
Test Strategy & Planning
Define, implement, and evolve customer application Test Framework in line with governance standards.
Create and maintain visual test timelines to support planning and stakeholder engagement.
Develop tailored test models for each stage, including data design and test case optimisation.
Align test scope, objectives, and environments with internal and external stakeholders.
Execution & Oversight
Produce and maintain detailed test plans, securing appropriate resourcing to execute, overall alignment and readiness.
Oversee daily test execution, monitor progress, and resolve process issues.
Coordinate triage, track, and drive resolution of defects through structured issue management.
Reporting & Governance
Build and maintain test reporting dashboards for testers, suppliers, CPD, and senior management.
Provide post-go-live hyper care support, ensuring closure of high-priority defects.
Collate and produce test stage closure reports, ensuring audit compliance and documentation integrity.
Engage with suppliers, internal teams, and senior stakeholders to ensure quality and alignment.
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