Manager - Cloud & Security Customer Service Operations

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

• Skillsets:
  
  

Strong background in telco networks and mobile technologies,

Demonstrable experience in a similar Test Mgmt / QA role

Proficient in Zephyr, Jira and other toolsets commonly used

Skilled in test modelling, planning, execution, and reporting.

Excellent stakeholder management and interpersonal skills.

Strong analytical and problem-solving skills

Ability to work under pressure and manage competing priorities

Key Responsibilities And Accountabilities

Experience - 8 to 10 yrs of Exp

Test Strategy & Planning

Define, implement, and evolve customer application Test Framework in line with governance standards.

Create and maintain visual test timelines to support planning and stakeholder engagement.

Develop tailored test models for each stage, including data design and test case optimisation.

Align test scope, objectives, and environments with internal and external stakeholders.

Execution & Oversight

Produce and maintain detailed test plans, securing appropriate resourcing to execute, overall alignment and readiness.

Oversee daily test execution, monitor progress, and resolve process issues.

Coordinate triage, track, and drive resolution of defects through structured issue management.

Reporting & Governance

Build and maintain test reporting dashboards for testers, suppliers, CPD, and senior management.

Provide post-go-live hyper care support, ensuring closure of high-priority defects.

Collate and produce test stage closure reports, ensuring audit compliance and documentation integrity.

Engage with suppliers, internal teams, and senior stakeholders to ensure quality and alignment.