Manager - Brand Operations Lead

Summary

The Brand Field CRM Ops Lead is responsible for driving CRM and Alignment product enablement, enhancement, and operational execution

for a specific brand or therapeutic area. This role plays a pivotal part in ensuring that the brand team’s evolving Field CRM needs are met,

enabling them to deliver a seamless, world-class user experience. Additionally, the Brand Ops Lead will co-manage CRM/JAMS operations in

close collaboration with the Support Team for the brand, ensuring alignment across initiatives and operational excellence

About The Role

Key Responsibilities:

• Manage CRM and Alignment operations for the assigned brand
• Act as Project Manager for CRM/ZAIDYN product development, enhancements, and data integration for the brand
• Taking interviews with the business leads for requirement gathering and do UI/UX wireframe review with developers
• Lead testing efforts for CRM enhancements/releases impacting the brand
• Maintain a release roadmap and asset tracker for the brand, including CLM content
• Coordinate with brand teams/SPOCs to gather input for CRM enhancements and data enablement needs
• Liaise with upstream and downstream teams to align on data/integration requirements
• Collaborate with CRM Product, Alignment, Testing Leads, and Support Team for knowledge transfer and operational support
• Ensure necessary DQs are created for CRM/JAMS operations and enhancements specific to the brand
• Handle ad-hoc brand-related CRM requests in coordination with the Support Team
  
  

Essential Requirements

• Overall, 7-8 + years of experience working on Field CRM (i.e. SFDC, Veeva platforms)
• B Tech / B Sc. or any other equivalent graduation.
• Preferably Salesforce Admin certified
• Good understanding and experience in Pharma Field Operations and their impact on field effectiveness
• Analytically adept in enabling data-based decision making to brands
• Strong communication and interpersonal skills
• High attention to detail with a strong focus on quality
  
  

Desired Requirement

• Prior experience in US Field Operations teams in pharma industry
• Good understanding of broader content management systems
• Demonstrated ability to work independently and manage tasks without supervision
• UI/UX skills preferred
  
  

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards