Manager - Application Development & L1 Support

·       Training to ISP: Training existing and new ISPs on product understanding, product handling and key applications.

·       Development of STC trainers: Conduct Train the trainer program for STC. Help them prepare training modules.

·       Development of local service centers: Co-ordinate for appointment, training of service centers & specific support needs of service centers.

·       Conduct application meet.

·       Application support:

o   Prepare technical guidelines for fan, pump, compressor, crane CT, LT, Hoist; conveyor, etc

o   Prepare guidelines on use of various communication protocols in Drives & PLC.

o   New application development in close working with Sales / ISP.

·       Product presentations and demonstration at End users, OEMs & consultants.

·       Support to sales & service: Help in project specification compliance.

Competencies:

·       Experience in site execution of automation projects involving VFD, PLC, HMI & SCADA and hands-on experience on programming software of PLC & SCADA.

·       Strong verbal and written communication skills to effectively collaborate with stakeholders and document processes.

·       Excellent troubleshooting skills and ability to work under pressure.

B.E. / B.Tech

Experience: 6-10 years