Manager, Account Management Implementation

JOB_POSTING-3-72575-2

Job Description

Job Title: Manager, Account Management Implementation (L9)

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• Synchrony celebrates ~52% women talent.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
  
  

Organizational Overview: Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with the executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose

As a Manager, Fraud Infrastructure team, you will have the opportunity to work on major business initiatives that contribute to SYF’s growth and productivity objectives. In this role (individual contributor), you will have the responsibility of managing and Hands-on on multiple Fraud strategy implementation assignments supporting the Fraud function & will work directly with the business, Prism and strategy teams in catering to the end-to-end deliverables.

Key Responsibilities

• Ensure Defect free Implementation for all rule engine changes with strong controls and governance and adhere timely deliverables without failure
• Support operational credit team in response to internal and external audit requests.
• Design automations around various processes
• Assurance of six sigma rigor in strategy development, implementation, and monitoring.
• Work on several different projects simultaneously, of varying complexity and length.
• Proactively manage efforts to maintain stakeholder satisfaction, and quantify project benefits delivered
  
  

Required Skills/Knowledge

• PowerCurve, Advance Defense, Defense Edge, TRIAD or any other risk management tool or Java/QA exposure.
• SAS/SQL/Python knowledge for Data querying and building Automated reports where in required for additional monitoring apart from BAU.
• Strong interpersonal and communication skills, including the ability to work effectively with a wide range of end users.
• Ability to communicate technical information effectively, both written and verbal.
  
  

Desired Skills/Knowledge

• 1+ years of hands-on experience in strategy changes in any of the rule engines mentioned above or Java/AI/QA exposure.
• Testing skills and Jira skills are good to have.
• Python/R/Tableau etc. are good to have.
• Exposure to Big Data technologies.
• Strategic thinker; innovative problem solver; self-starter; team player.
  
  

Eligibility Criteria

• Bachelor's degree with 1+ years of credit experience, or in lieu of a degree 3+ years of credit experience or Java coding/AI/QA exposure or Quality assurance.
  
  

Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (Formal/Final Formal)
• L4-L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
• Employees at L4+ can apply for this opportunity.
  
  

Grade/Level: 09

Job Family Group: Credit

Job Family Group

Credit