Manager

EXL


Date: 3 weeks ago
City: Chennai, Tamil Nadu
Contract type: Full time
Job Description

Product & Workflow Configuration (50%)

  • Lead and support the design, configuration, and optimization of audit workflows to enable efficient, scalable, and rule-driven processes.
  • Collaborate with product owners and business stakeholders to translate audit scenarios into configurable workflow rules, optimizing end-to-end audit workflows.
  • Manage and maintain custom letter templates, ensuring alignment with regulatory requirements, business needs, and system capabilities.
  • Support the development and execution of product roadmaps for payment integrity solutions, ensuring alignment with business needs.
  • Assist in analyzing claims, provider, and payer data to identify key trends, risks, and opportunities for solution enhancements.
  • Collaborate with cross-functional teams (business, engineering, and data science) to develop scalable and repeatable solutions.
  • Engage with stakeholders and product owners to gather feedback, refine product requirements, and ensure smooth execution.
  • Assist in automation and process improvements to enhance prepay, post-pay, and point-of-service auditing solutions.
  • Monitor and report key insights, milestones, and value propositions to leadership and stakeholders.

Data & Market Analysis (20%)

  • Perform quantitative and qualitative data analysis to support product decision-making.
  • Utilize SQL, Excel, and visualization tools to extract and interpret data for process optimization.
  • Work closely with finance, reporting teams, and internal platforms to build and maintain valuable KPIs and benchmarks.
  • Leverage digital tools (AI, cloud, automation, NLP, etc.) to improve analytics and reporting.
  • Identify gaps in payment integrity processes and recommend data-driven improvements.
  • Research and recommend market trends, competitive insights, and technology advancements to improve product positioning

Stakeholder Collaboration & Communication (30%)

  • Act as a bridge between business and technical teams, ensuring clear communication of product vision and priorities.
  • Assist in creating presentations, reports, and product documentation to communicate progress and findings.
  • Support internal and external messaging to position solutions effectively in the market.
  • Develop templates, best practices, and process improvements to streamline solution delivery.
  • Participate in cross-functional knowledge sharing with global teams to align strategy and execution

Skills & Qualifications

  • Experience configuring workflows in healthcare audit, claims, or case management platforms.
  • Strong product mindset and innovative capabilities
  • Strong analytical and problem-solving skills
  • Ability to collaborate with technical teams and understand product development cycles.
  • Exposure to data visualization tools for querying and reporting.
  • Project management experience with the ability to track multiple deliverables.
  • Excellent written and verbal communication skills, including presentation development.
  • Strong proficiency in Microsoft Word, PowerPoint, and Excel.
  • Prior experience in configuring workflows, claims auditing, payment integrity, or provider reimbursement is a plus.

Job Title: Business Systems Analyst

Reports to: Assistant Vice President – Product

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