Manager
EXL
Date: 7 hours ago
City: Chennai, Tamil Nadu
Contract type: Full time
Job Description
Product & Workflow Configuration (50%)
Reports to: Assistant Vice President – Product
Product & Workflow Configuration (50%)
- Lead and support the design, configuration, and optimization of audit workflows to enable efficient, scalable, and rule-driven processes.
- Collaborate with product owners and business stakeholders to translate audit scenarios into configurable workflow rules, optimizing end-to-end audit workflows.
- Manage and maintain custom letter templates, ensuring alignment with regulatory requirements, business needs, and system capabilities.
- Support the development and execution of product roadmaps for payment integrity solutions, ensuring alignment with business needs.
- Assist in analyzing claims, provider, and payer data to identify key trends, risks, and opportunities for solution enhancements.
- Collaborate with cross-functional teams (business, engineering, and data science) to develop scalable and repeatable solutions.
- Engage with stakeholders and product owners to gather feedback, refine product requirements, and ensure smooth execution.
- Assist in automation and process improvements to enhance prepay, post-pay, and point-of-service auditing solutions.
- Monitor and report key insights, milestones, and value propositions to leadership and stakeholders.
- Perform quantitative and qualitative data analysis to support product decision-making.
- Utilize SQL, Excel, and visualization tools to extract and interpret data for process optimization.
- Work closely with finance, reporting teams, and internal platforms to build and maintain valuable KPIs and benchmarks.
- Leverage digital tools (AI, cloud, automation, NLP, etc.) to improve analytics and reporting.
- Identify gaps in payment integrity processes and recommend data-driven improvements.
- Research and recommend market trends, competitive insights, and technology advancements to improve product positioning
- Act as a bridge between business and technical teams, ensuring clear communication of product vision and priorities.
- Assist in creating presentations, reports, and product documentation to communicate progress and findings.
- Support internal and external messaging to position solutions effectively in the market.
- Develop templates, best practices, and process improvements to streamline solution delivery.
- Participate in cross-functional knowledge sharing with global teams to align strategy and execution
- Experience configuring workflows in healthcare audit, claims, or case management platforms.
- Strong product mindset and innovative capabilities
- Strong analytical and problem-solving skills
- Ability to collaborate with technical teams and understand product development cycles.
- Exposure to data visualization tools for querying and reporting.
- Project management experience with the ability to track multiple deliverables.
- Excellent written and verbal communication skills, including presentation development.
- Strong proficiency in Microsoft Word, PowerPoint, and Excel.
- Prior experience in configuring workflows, claims auditing, payment integrity, or provider reimbursement is a plus.
Reports to: Assistant Vice President – Product
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