Manager

EXL


Date: 3 weeks ago
City: Remote, Remote
Contract type: Full time
Remote
Process Improvement Consultant - Decision Analytics

Role & Responsibilities Overview

  • Analyze and optimize the end-to-end workflow of the Pricing Predictive Analytics team, focusing on operational effectiveness rather than technical modeling.
  • Map the full operational lifecycle from model development to regulatory filing to objection handling to identify inefficiencies and propose targeted improvements.
  • Implement and manage an Azure DevOps board to support backlog grooming, sprint planning, capacity tracking, and display live KPIs for real-time visibility.
  • Design and roll out a standardized task taxonomy and template set to improve repeatability and reduce variability across filings and objections.
  • Define and document a scalable staffing model based on two operational scenarios:
    • o Scenario 1: Steady State – One individual (Persona A) owns both modeling and filing/objection work.
    • o Scenario 2: Capacity Constraint – Responsibilities split between:
      • Persona B: Modeler / LOB Strategy Lead
      • Persona C: Filing & Objections Support
  • Develop role charters, RACI matrices, and onboarding playbooks specifically for Persona C, ensuring clear expectations and workflows.
  • Evaluate the feasibility of a centralized vs. LOB-specific deployment model for filing support resources (Persona C).
  • Define what deliverables should be expected from Persona A/B to enable efficient downstream work by Persona C.
  • Deliver a forecasting tool leveraging historical throughput to predict filing volumes and team capacity needs across upcoming quarters and fiscal years.
  • Produce a comprehensive operational process playbook documenting best practices, role responsibilities, tools, and governance.
Candidate Profile

  • Bachekors or Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas
  • Based out of India
  • 4+ years proven experience in project and process management within P&C insurance, preferably in pricing or regulatory filing operations.
  • Deep understanding of operational workflows and team structures supporting predictive modeling and filing teams.
  • Demonstrated ability to work with technical and non-technical stakeholders to build scalable, repeatable, and agile processes.
  • Capable of thinking strategically while delivering detailed execution plans.
  • Strong communication skills with ability to translate complex operational flows into clear visuals, documentation, and dashboards.
  • Flexible and collaborative working style with significant overlap with EST time zone hours.

Technical Skills

  • Agile Project Management: Hands-on experience implementing Agile or Scrum frameworks using Azure DevOps or similar platforms.
  • Workflow Mapping & Optimization: Expertise in identifying bottlenecks, improving throughput, and standardizing task execution.
  • Capacity Planning: Ability to define staffing models, track team velocity, and forecast future workload demand.
  • Metrics & KPI Dashboards: Skilled in building and interpreting live operational dashboards that track performance and drive accountability.
  • Documentation: Strong capabilities in drafting role charters, RACI charts, onboarding manuals, and process playbooks.

Familiarity with insurance pricing operations, filing cycles, and objection handling workflows (preferred).

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