Major Incident Management

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

• Manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams.
• Act as the primary point of contact during major incidents, ensuring timely communication to stakeholders.
• Drive incident bridge calls, ensuring technical teams are aligned and actions are tracked.
• Ensure accurate and timely incident documentation, including timelines and impact analysis.
• Collaborate with Problem Management for root cause analysis and post-incident reviews.
• Maintain incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy).
• Ensure adherence to SLAs and escalation procedures.
  
  

Your profile

• 4-12 years experience as Major incident manager
• Strong understanding of ITIL Incident and Major Incident Management processes.
• Experience managing high-severity incidents in enterprise environments.
• Excellent communication, coordination, and crisis management skills.
• Familiarity with ITSM tools and monitoring platforms.
  
  

What Will You Love Working At Capgemini

• Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery.
• This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance.
• Would be working in cutting-edge cloud IT infra technology with high performance capability team
• Career Growth & Global Exposure
• Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System
  
  

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.